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- Tasks: Lead and develop a team to enhance customer relationships in asset finance.
- Company: Reputable firm in the hard asset finance sector, based in Manchester.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Shape customer experiences and drive success in a dynamic industry.
- Qualifications: Proven team management experience and strong communication skills required.
- Other info: Opportunity to innovate and improve processes in a growing company.
The predicted salary is between 43200 - 72000 £ per year.
Our client is a highly regarded name within the hard asset finance sector. A rare opportunity has arisen for a head of customer relationship management to join their Manchester based team. This is a newly created role, reporting to the Head of Operations, responsible for overseeing the customer relationship function.
Responsibilities:
- Coach, mentor and develop staff, including overseeing new employee onboarding.
- Work closely with other stakeholders in the business to ensure smooth client onboarding, ensuring an efficient service to customers.
- Monitor quality through performing oversight checks, reviewing operational data, and identifying any training issues and process improvements.
- Monitor forward capacity management, ensuring resource availability around busy periods.
- Ensure that the team are processing all requests for in-life tasks such as settlement quotes, agreement settlement, reschedules etc.
Qualifications:
The successful candidate will have proven team management experience, ideally with an understanding of the asset finance marketplace – you will have excellent communication skills, the ability to plan and manage multiple projects and deadlines, and the ability to think outside the box to solve problems.
Head of Customer Relationship Management (sales support) – Asset Finance in Manchester employer: CBC Recruitment Solutions
Contact Detail:
CBC Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Relationship Management (sales support) – Asset Finance in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the asset finance sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to customer relationship management and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've coached and developed teams in the past. Highlighting your ability to mentor others will resonate well, especially for a role focused on team management.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you nail that application and get noticed. Plus, it’s a great way to show your enthusiasm for joining our client’s team.
We think you need these skills to ace Head of Customer Relationship Management (sales support) – Asset Finance in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Customer Relationship Management. Highlight your team management experience and any relevant skills in asset finance. We want to see how you can bring value to our client!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you're the perfect fit for this newly created role. We love seeing personality, so let your enthusiasm for the position come through.
Showcase Relevant Experience: When detailing your past roles, focus on experiences that align with the responsibilities listed in the job description. Whether it's coaching staff or managing client onboarding, we want to see how you've successfully handled similar tasks before.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at CBC Recruitment Solutions
✨Know Your Stuff
Make sure you understand the asset finance sector inside out. Research the company’s position in the market, their competitors, and any recent news. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Head of Customer Relationship Management, you'll need to demonstrate your team management experience. Prepare examples of how you've coached and developed staff in the past. Think about specific situations where you’ve improved team performance or resolved conflicts.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and project management skills. Be ready to discuss how you would handle busy periods or ensure smooth client onboarding. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Engage with Stakeholders
Since the role involves working closely with other stakeholders, think about how you can demonstrate your communication skills. Prepare to discuss how you’ve collaborated with different teams in the past and how you plan to ensure efficient service delivery in this new role.
