At a Glance
- Tasks: Be the first point of contact for customers, helping with account queries and providing exceptional service.
- Company: A specialist bank known for its top-notch customer service and growth opportunities.
- Benefits: Competitive salary up to £25,000, bonuses, and additional benefits.
- Other info: Exciting growth phase with opportunities for career advancement.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for helping others.
Customer Service Associate
Manchester
To £25,000 plus bonus and benefits
Our client is a specialist bank providing first class customer service. Due to growth they are looking to recruit an Customer Service Associate.
The successful Customer Service Associate will work closely with the Customer Service Savings Team Leader and team to deliver exceptional service for customers, alongside general support to the wider business. Day to day tasks will include:
- Be the first point of contact with savings customers on the phone and via email.
- Help customers with the opening and ongoing running of their accounts.
- Ensure accurate and timely response to customer queries.
- Met service level agreements for processes as specified by the Savings Manager.
- Liaise with the wider business, including Cash Operations, Change and Finance.
- Represent the Savings team including ross functional projects providing insight for process improvements.
- Ensure all retail processes are completed efficiently and accurately.
- Complaints to be dealt with effectively by following internal processes.
This is an exciting opportunity to join a dynamic business during an exciting period of growth.
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Customer Services Associate in Manchester employer: CBC Recruitment Solutions
Join a well-established and respected provider of business lending solutions in East Kilbride, where you will lead a dedicated team of collectors in a supportive and dynamic work environment. The company prioritises employee growth through comprehensive training and coaching, ensuring that you have the tools to succeed while fostering a culture of fairness and respect for customers. With a strong focus on teamwork and professional development, this role offers a unique opportunity to make a meaningful impact in the financial services sector.
