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- Tasks: Support customers in financial difficulties and provide guidance for recovery.
- Company: Leading bank in Manchester with a strong focus on customer care.
- Benefits: Competitive salary up to £50,000, bonuses, and additional benefits.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Detail-oriented, customer-focused, and strong decision-making skills.
- Other info: Join a supportive team dedicated to helping customers succeed.
The predicted salary is between 36000 - 60000 £ per year.
A leading bank in Manchester is seeking a Collections Executive to support customers facing financial difficulties. You will play a key role in understanding their situations and providing guidance to help them return to good standing.
The ideal candidate is detail-oriented and customer-focused, adept at making sound decisions for the best outcomes.
The role offers a competitive salary up to £50,000 plus bonuses and benefits.
Collections Specialist — Customer‐Focused Debt Recovery in Manchester employer: CBC Recruitment Solutions
Contact Detail:
CBC Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Specialist — Customer‐Focused Debt Recovery in Manchester
✨Tip Number 1
Research the bank and its values before your interview. Understanding their approach to customer service and debt recovery will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice active listening during interviews. As a Collections Specialist, you'll need to demonstrate empathy and understanding, so showing that you can listen and respond thoughtfully will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've helped customers in the past. Whether it's resolving issues or guiding them through tough situations, having specific stories ready will highlight your customer-focused mindset.
✨Tip Number 4
Don't forget to follow up after your interview! A simple thank-you email reiterating your interest in the position can keep you top of mind for the hiring team. And remember, apply through our website for the best chance!
We think you need these skills to ace Collections Specialist — Customer‐Focused Debt Recovery in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer-focused experience and any relevant skills. We want to see how you’ve helped others in tough situations, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how your detail-oriented nature makes you the perfect fit for this role. Let us know what drives you!
Showcase Your Decision-Making Skills: In your application, give us some insight into how you make sound decisions under pressure. Share specific instances where you’ve navigated challenging situations to achieve positive outcomes for customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at CBC Recruitment Solutions
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Specialist. Familiarise yourself with debt recovery processes and customer service best practices. This will help you answer questions confidently and show that you're genuinely interested in helping customers.
✨Show Empathy
Since this role involves supporting customers facing financial difficulties, it's crucial to demonstrate empathy during your interview. Prepare examples of how you've handled sensitive situations in the past, highlighting your ability to listen and provide support.
✨Be Detail-Oriented
As a Collections Specialist, attention to detail is key. During the interview, emphasise your organisational skills and how you ensure accuracy in your work. You might want to share specific instances where your attention to detail made a positive impact.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the bank's approach to customer care and how they support their employees. This shows your interest in the company and helps you assess if it's the right fit for you.
