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- Tasks: Lead a dynamic team to enhance customer service and drive innovation in customer engagement.
- Company: Fast-growing asset finance business with a focus on UK SMEs.
- Benefits: Salary up to £50,000, bonus, hybrid working, and professional development opportunities.
- Why this job: Shape the future of customer service while making a real impact in a growing company.
- Qualifications: Experience in customer service management and a passion for team leadership.
- Other info: Join a supportive environment with opportunities for career advancement.
The predicted salary is between 45000 - 50000 £ per year.
London – hybrid working
Salary to £45,000 to £50,000 plus bonus and benefits
Our client is a fast-expanding, substantially backed asset finance business specialising in the provision of a range of funding options into the UK SME and mid-corporate sectors. As they continue to execute their plan for ambitious growth they are keen to appoint an experienced Customer Services Manager to help build and shape their Customer Services offering. The successful candidate will be expected to help with system changes and process improvements and assist the Payout team during busy periods.
Key Responsibilities:
- Lead and inspire your team to become company brand ambassadors, ensuring every service interaction embodies core values.
- Respond promptly to customer enquiries, ensuring every interaction results in a positive outcome and further enhances the customer's experience with us.
- Oversee all in-life processes, including settlement requests, reschedules, account queries, refunds, and cash reconciliations.
- Collaborate with the wider team to handle customer complaints efficiently, turning negative experiences into positive ones through collective problem-solving.
- Set and uphold high team standards by leading through example, facilitating team development and ongoing training to ensure continuous improvement in customer service skills and overall team performance.
- Build strong relationships with all internal teams to assist with in-life requests and customer queries, enabling effective cross-collaboration.
- Drive innovation in customer engagement, leveraging technology, data insights and customer feedback to enhance the customer journey.
This is a fantastic opportunity for someone who is looking for their next step up.
To apply, please send your CV in confidence to Lucy Davies at lucy@cbcrs.co.uk.
Customer Services Manager – Asset Finance in London employer: CBC Recruitment Solutions
Contact Detail:
CBC Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Manager – Asset Finance in London
✨Tip Number 1
Network like a pro! Reach out to people in the asset finance sector on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in how you can help shape their customer service offering.
✨Tip Number 3
Practice your responses to common interview questions, especially those around team leadership and customer service. We want you to shine when discussing how you can inspire your future team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Services Manager – Asset Finance in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Services Manager role. Highlight any relevant experience in asset finance or customer service, and don’t forget to showcase your leadership abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can help shape our offering. Be sure to mention specific examples of how you've turned negative customer experiences into positive ones.
Showcase Your Team Leadership Skills: As a Customer Services Manager, leading a team is key. In your application, share examples of how you've inspired and developed your team in the past. We want to see how you can drive high standards and continuous improvement!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CBC Recruitment Solutions
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and the specific services they offer in asset finance. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Given the nature of the Customer Services Manager role, be ready to discuss how you've handled customer complaints or led a team in the past. Think of specific examples that highlight your problem-solving skills and ability to inspire others, as these will likely come up during the interview.
✨Showcase Your Leadership Style
As a potential leader, it's crucial to convey your leadership style during the interview. Be prepared to discuss how you would motivate your team to embody the company's brand values and how you plan to facilitate their development and training.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that demonstrate your interest in the role and the company. Inquire about their current challenges in customer service or how they envision the future of customer engagement. This shows you're thinking ahead and are genuinely invested in contributing to their success.
