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For Companies At a Glance
- Tasks: Manage daily returned payments and support collections activities.
- Company: Award-winning asset finance provider based in central London.
- Benefits: Competitive salary, bonus, and hybrid working options.
- Why this job: Join a dynamic team and make a real difference in customer debt management.
- Qualifications: Experience in arrears or collections and excellent customer service skills.
- Other info: Opportunity to work with over 6,500 live accounts in a supportive environment.
The predicted salary is between 33000 - 46000 £ per year.
Overview
Collections Officer
London (hybrid – one or two days a week in the office)
£38,000 to £42,000 plus bonus and benefits
Our client is an award winning provider of asset finance offering a broad range of products to their customers. Well established and based in central London they are looking to recruit a Collections Officer within their Asset Finance team.
Responsibilities
- Actively manage daily returned payments to reduce and prevent customer debt
- Have the ability to effectively manage busy workflow and identify key objectives
- Assist in monitoring of the performance of the portfolio of over 6,500 live accounts
- Close liaison with any professional advisers/brokers/valuers/recovery agents
- Support Collections Manager in all collections activities within company policy guidelines and as directed by Senior Manager
- Ensure customers are treated fairly and FCA regulations are adhered to
Qualifications
- Previous arrears or collections experience is essential
- Excellent customer service skills
How to apply
In the first instance please send your CV in confidence to Lucy Davies at lucy@cbcrs.co.uk.
Collections Officer in London employer: CBC Recruitment Solutions
Contact Detail:
CBC Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the asset finance industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to collections and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've effectively managed collections or improved customer satisfaction in previous roles. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Collections Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous arrears or collections experience. We want to see how your skills match the role of Collections Officer, so don’t be shy about showcasing your customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Asset Finance team. Be sure to mention your ability to manage busy workflows and how you ensure customers are treated fairly.
Showcase Relevant Achievements: If you've had any successes in reducing customer debt or improving collections processes, let us know! We love to see concrete examples of how you've made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CBC Recruitment Solutions
✨Know Your Numbers
As a Collections Officer, you'll be dealing with financial data and customer accounts. Brush up on your understanding of asset finance and be ready to discuss how you would manage daily returned payments and reduce customer debt. This shows you’re not just familiar with the role but also proactive about solving potential issues.
✨Showcase Your Customer Service Skills
Excellent customer service is key in this role. Prepare examples from your past experiences where you’ve successfully managed difficult situations or turned around a negative customer experience. This will demonstrate your ability to treat customers fairly while adhering to FCA regulations.
✨Understand the Workflow
The job requires managing a busy workflow and identifying key objectives. Familiarise yourself with common tools and techniques used in collections management. Be ready to discuss how you prioritise tasks and manage your time effectively, as this will highlight your organisational skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company’s approach to collections and how they support their team. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
