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For Companies At a Glance
- Tasks: Lead and develop a team to enhance customer relationships and streamline onboarding processes.
- Company: Reputable firm in the hard asset finance sector, based in Manchester.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Shape customer experiences and drive improvements in a dynamic industry.
- Qualifications: Proven team management experience and strong communication skills required.
- Other info: Opportunity for career growth in a newly created role.
The predicted salary is between 48000 - 72000 £ per year.
Our client is a highly regarded name within the hard asset finance sector. A rare opportunity has arisen for a head of customer relationship management to join their Manchester based team.
This is a newly created role, reporting to the Head of Operations, responsible for overseeing the customer relationship function.
Responsibilities
- Coach, mentor and develop staff, including overseeing new employee onboarding
- Work closely with other stakeholders in the business to ensure smooth client onboarding, ensuring an efficient service to customers
- Monitor quality through performing oversight checks, reviewing operational data, and identify any training issues and process improvements
- Monitor forward capacity management, ensuring resource availability around busy periods
- Ensure that the team are processing all requests for in-life tasks such as settlement quotes, agreement settlement, reschedules etc.
Qualifications
- Proven team management experience
- Understanding of the asset finance marketplace (desirable)
- Excellent communication skills
- Ability to plan and manage multiple projects and deadlines
- Ability to think creatively to solve problems
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Head of Customer Relationship Management employer: CBC Recruitment Solutions
Contact Detail:
CBC Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Relationship Management
✨Tip Number 1
Network like a pro! Reach out to your connections in the asset finance sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to customer relationship management and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've coached and developed teams in the past. Highlighting your ability to mentor others will resonate well, especially for a role focused on team management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Head of Customer Relationship Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Customer Relationship Management role. Highlight your team management experience and any relevant skills that match the job description. We want to see how you can bring value to our client!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your understanding of the asset finance marketplace and how your communication skills will help in overseeing the customer relationship function.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've creatively solved problems in previous roles. We love seeing how you think outside the box and can manage multiple projects effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining the Manchester team!
How to prepare for a job interview at CBC Recruitment Solutions
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their position in the hard asset finance sector, their values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Head of Customer Relationship Management, you'll need to demonstrate your team management experience. Prepare specific examples of how you've coached and developed staff in the past. Think about challenges you've faced and how you overcame them, as this will highlight your problem-solving abilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations. For instance, be ready to discuss how you would ensure smooth client onboarding or manage resource availability during busy periods. Practising these scenarios can help you articulate your thought process clearly.
✨Communicate Clearly and Confidently
Excellent communication skills are crucial for this role. During the interview, focus on articulating your thoughts clearly and confidently. Practice active listening, and don’t hesitate to ask for clarification if you don’t understand a question. This shows your engagement and willingness to communicate effectively.
