At a Glance
- Tasks: Help customers in financial difficulty with tailored support and recovery strategies.
- Company: Respected asset finance firm supporting SMEs across the UK.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Join a dynamic team with a focus on empathy and customer care.
- Why this job: Make a real difference by empowering customers to manage their finances effectively.
- Qualifications: Experience in customer collections and strong communication skills required.
The predicted salary is between 28800 - 43200 £ per year.
Our client is a well respected name in the asset finance market, supporting SME customers across the UK. They are currently looking for a customer collections associate to join their team – the role can be based from their offices in either Manchester, Glasgow or Hessle. The role is responsible for assisting customers in financial difficulty, providing appropriate support and operating within your designated authority. This includes identifying tailored and effective collections and recovery strategies for our customers, whilst maintaining compliance with relevant internal and external regulatory expectations.
Responsibilities
- Mitigate losses to the bank through early engagement with customers in financial difficulty and deployment of appropriate collections and recoveries strategies.
- Confidentially and empathetically communicate with customers through channels including telephone, post and email.
- Understand customer circumstances through appropriate techniques, including structured questioning and use of income and expenditure analysis.
- Provide clear explanations of repayment options and independent sources of debt advice to empower customers to make informed decisions.
- Identify and respond to customer vulnerability ensuring an appropriate level of care, seeking additional support where needed.
Qualifications
We are keen to speak to candidates who have a proven background in customer collections – this can be from asset finance, motor finance, mortgages, credit cards etc. You will also be a strong team player, eager to learn, able to handle difficult conversations and situations, with a strong attention to detail.
Customer Collections Associate in Glasgow employer: CBC Recruitment Solutions
Our client is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. With opportunities for growth within the asset finance sector, employees in Manchester, Glasgow, or Hessle benefit from a collaborative environment where they can make a meaningful impact by assisting customers in financial difficulty. The company values empathy and compliance, ensuring that team members are equipped with the skills and resources needed to thrive in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Collections Associate in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance sector, especially those who have experience in customer collections. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how you would handle difficult conversations with customers and be ready to share examples from your past experiences. We want to see your empathy and problem-solving skills shine through.
✨Tip Number 3
Show off your knowledge of compliance and regulations! Brush up on relevant laws and guidelines in the asset finance market. This will not only impress your interviewers but also demonstrate your commitment to responsible collections.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Customer Collections Associate in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Collections Associate. Highlight your experience in customer collections and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers in financial difficulty. Share specific examples of how you've successfully navigated tough conversations in the past – we love a good story!
Showcase Your Empathy:In this role, empathy is key. Make sure to convey your understanding of customer vulnerability in your application. We want to know how you approach sensitive situations and provide support to those in need.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at CBC Recruitment Solutions
✨Know Your Stuff
Before the interview, make sure you understand the basics of customer collections and the specific challenges faced in asset finance. Brush up on relevant regulations and compliance standards, as this will show that you're serious about the role and can hit the ground running.
✨Empathy is Key
Since the role involves assisting customers in financial difficulty, practice how to communicate empathetically. Think of examples from your past experiences where you successfully handled sensitive situations. This will demonstrate your ability to connect with customers and provide the support they need.
✨Prepare for Tough Questions
Expect questions about how you would handle difficult conversations or customer vulnerabilities. Prepare specific scenarios where you've navigated similar challenges. This will help you articulate your thought process and show that you can maintain a calm and professional demeanour under pressure.
✨Show Your Team Spirit
Being a strong team player is crucial for this role. Be ready to discuss how you've collaborated with others in previous jobs. Highlight any instances where you contributed to team success, especially in high-pressure situations, to showcase your ability to work well within a team.
