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- Tasks: Manage collections and negotiate repayment plans while consulting with customers.
- Company: Join a respected equipment manufacturer in their asset finance division.
- Benefits: Enjoy a supportive work environment with great career growth opportunities.
- Why this job: Make a real difference by helping customers while developing your skills.
- Qualifications: Experience in collections and customer service, with an empathetic approach.
- Other info: Home-based role covering the Midlands to the South, with team collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Our client is the asset finance division of a highly respected equipment manufacturer. They have a rare opportunity for a field based collections representative to join their operations team.
Location: Home based, covering from the Midlands to the South.
Responsibilities:
- Checking daily payment records and overdue accounts, re-presented direct debits, assigned agreements, following up payment actions, taking payments by World Pay.
- Consulting with customers in writing, by phone and on-site, in person.
- Negotiating repayment plans to ensure minimal losses for the business.
- Liaising with various agents eg; liquidators, administrators, solicitors, third party collections agents, insurers, dealers, and auctioneers.
- Vehicle/machinery inspections and audits – remote and on-site.
- Working as part of a team with our office-based customer service/recoveries, and asset management, and field-based sales teams.
- Arranging haulage transportation and safe, timely removal of assets.
Qualifications:
The successful candidate will have experience gained in a collections and customer service environment, preferably with asset finance or similar experience. Field based collections experience would be a distinct advantage – however most importantly, you will demonstrate an empathetic approach, the ability to remain calm in difficult situations and an excellent understanding of industry regulations.
Benefits:
This is an excellent opportunity to join a fantastic brand, and a forward thinking, employee and customer centric business.
Field Collections Representative – Asset Finance employer: CBC Recruitment Solutions
Contact Detail:
CBC Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Collections Representative – Asset Finance
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your negotiation skills! Since you'll be dealing with repayment plans, it’s crucial to demonstrate your ability to handle tough conversations. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Field Collections Representative – Asset Finance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Field Collections Representative role. Highlight any relevant collections or customer service experience, especially in asset finance, to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re interested in this role and how your background aligns with our needs. Don’t forget to mention your empathetic approach and ability to handle tough situations.
Showcase Your Communication Skills: Since you'll be consulting with customers in writing and on-site, make sure your application showcases your strong communication skills. Use clear and concise language, and don’t shy away from sharing examples of how you've successfully negotiated repayment plans.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. We can’t wait to hear from you!
How to prepare for a job interview at CBC Recruitment Solutions
✨Know Your Numbers
Before the interview, brush up on your understanding of payment records and overdue accounts. Be ready to discuss how you would handle specific scenarios involving direct debits and repayment plans. This shows that you’re not just familiar with the role but also proactive in thinking about the challenges.
✨Empathy is Key
Since the role requires an empathetic approach, think of examples from your past experiences where you successfully navigated difficult conversations with customers. Prepare to share these stories during the interview to demonstrate your ability to remain calm and supportive under pressure.
✨Familiarise Yourself with Industry Regulations
Make sure you have a solid grasp of the relevant industry regulations related to asset finance. Being able to discuss these regulations confidently will show that you are knowledgeable and serious about the role, which can set you apart from other candidates.
✨Teamwork Makes the Dream Work
This position involves liaising with various teams and agents, so be prepared to talk about your experience working collaboratively. Think of specific instances where you contributed to a team effort, especially in a field-based or customer service context, to highlight your teamwork skills.
