At a Glance
- Tasks: Manage business collections and support customers in finding solutions.
- Company: Respected UK bank with a focus on business lending.
- Benefits: Competitive salary, supportive team environment, and career development opportunities.
- Other info: Dynamic work culture with opportunities for personal and professional growth.
- Why this job: Join a growing team and make a difference in customer financial journeys.
- Qualifications: Experience in collections or similar roles, strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Our client is the specialist business lending division of a highly respected UK bank. They are growing their collections function and are looking for a customer support and collections specialist in East Kilbride. The role is responsible for business to business collections – from early arrears to pre-litigation, identifying vulnerable customers and finding solutions that work for both the customer and the bank.
We are keen to speak to candidates with collections experience – ideally within the financial services/lending space, but will also consider similar experience from wider industries too. You will be well organised with excellent communication skills, the ability to have robust conversations where appropriate, and able to work well as part of a dynamic team.
Customer Support and Collections Specialist – Financial Services in East Kilbride employer: CBC Recruitment Solutions
As a leading specialist business lending division of a respected UK bank, we pride ourselves on fostering a supportive and inclusive work culture in East Kilbride. Our employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while contributing to meaningful customer solutions. Join us to be part of a dynamic team that values collaboration and innovation in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support and Collections Specialist – Financial Services in East Kilbride
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Customer Support and Collections Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your collections experience and be ready to discuss how you've handled tough conversations in the past. We want to see you shine, so practice articulating your problem-solving skills and how you identify vulnerable customers.
✨Tip Number 3
Show off your organisational skills! When you get that interview, bring examples of how you've managed collections processes effectively. We love candidates who can demonstrate their ability to keep things running smoothly while still being empathetic to customers' needs.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to make a difference in the collections space.
We think you need these skills to ace Customer Support and Collections Specialist – Financial Services in East Kilbride
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your collections experience, especially in financial services. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Support and Collections Specialist role. Share specific examples of how you've handled collections and supported customers in the past.
Showcase Your Communication Skills:Since this role involves having robust conversations, make sure your application reflects your excellent communication skills. We love candidates who can convey their thoughts clearly and effectively, so let that shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at CBC Recruitment Solutions
✨Know Your Collections Stuff
Make sure you brush up on your collections experience, especially in the financial services sector. Be ready to discuss specific situations where you've successfully managed collections, dealt with vulnerable customers, or found creative solutions that benefited both parties.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and confidently. Think of examples where you've had tough conversations and how you navigated them. This will show that you're capable of handling robust discussions when necessary.
✨Demonstrate Team Spirit
This position is part of a dynamic team, so be prepared to talk about your teamwork experiences. Share stories that highlight your ability to collaborate effectively, support colleagues, and contribute to a positive team environment.
✨Research the Bank's Values
Familiarise yourself with the bank's values and mission. During the interview, align your answers with these principles to demonstrate that you’re not just a fit for the role, but also for the company culture. This shows genuine interest and commitment to their goals.
