At a Glance
- Tasks: Manage business collections and support customers in finding solutions.
- Company: Respected UK bank with a focus on business lending.
- Benefits: Competitive salary, supportive team environment, and career development opportunities.
- Other info: Dynamic workplace with a focus on teamwork and customer care.
- Why this job: Join a growing team and make a difference in customer financial journeys.
- Qualifications: Experience in collections or similar roles, strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Our client is the specialist business lending division of a highly respected UK bank. They are growing their collections function and are looking for a customer support and collections specialist in East Kilbride. The role is responsible for business to business collections – from early arrears to pre-litigation, identifying vulnerable customers and finding solutions that work for both the customer and the bank.
We are keen to speak to candidates with collections experience – ideally within the financial services/lending space, but will also consider similar experience from wider industries too. You will be well organised with excellent communication skills, the ability to have robust conversations where appropriate, and able to work well as part of a dynamic team.
Customer Support and Collections Specialist – Financial Services employer: CBC Recruitment Solutions
As a leading specialist in business lending, our client offers a supportive and dynamic work environment in East Kilbride, where employees are valued for their contributions to the collections function. With a strong focus on employee growth and development, the company provides ample opportunities for training and advancement within the financial services sector, fostering a culture of collaboration and innovation. Join a team that prioritises customer solutions while ensuring a rewarding career path in a respected UK bank.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support and Collections Specialist – Financial Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Customer Support and Collections Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tough conversations! Since this role involves having robust discussions, practice your communication skills. Role-play with a friend or family member to get comfortable with handling sensitive topics and finding solutions that work for both parties.
✨Tip Number 3
Show off your organisational skills! When you land that interview, be ready to discuss how you manage your workload and keep track of collections. Bring examples of how you've successfully organised your tasks in previous roles to demonstrate your ability to thrive in a dynamic team.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of resources to help you prepare for interviews and connect with potential employers. Plus, applying directly through us can give you an edge in the application process.
We think you need these skills to ace Customer Support and Collections Specialist – Financial Services
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your collections experience, especially in financial services. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Support and Collections Specialist role. Share specific examples of how you've helped customers in the past.
Showcase Your Communication Skills:Since this role involves having robust conversations, make sure your application reflects your excellent communication skills. We love candidates who can convey their thoughts clearly and effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at CBC Recruitment Solutions
✨Know Your Collections Stuff
Make sure you brush up on your collections experience, especially in the financial services sector. Be ready to discuss specific situations where you've successfully managed collections, dealt with vulnerable customers, or navigated tricky conversations.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and confidently. Think of examples where your communication made a difference in resolving issues or building rapport with clients.
✨Demonstrate Your Organisational Skills
Prepare to talk about how you stay organised in a fast-paced environment. Share tools or methods you use to manage your workload, especially when dealing with multiple accounts or cases at once.
✨Be a Team Player
This role is part of a dynamic team, so be ready to discuss how you collaborate with others. Think of examples where teamwork led to successful outcomes, and express your enthusiasm for contributing to a supportive work environment.
