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- Tasks: Lead a dynamic team to enhance customer service and drive innovation in customer engagement.
- Company: Fast-growing asset finance business with a focus on UK SMEs.
- Benefits: Salary up to £50,000, bonus, hybrid working, and professional development opportunities.
- Why this job: Shape the future of customer service while making a real impact in a thriving company.
- Qualifications: Experience in customer service management and a passion for team leadership.
- Other info: Join a supportive environment with opportunities for career advancement.
The predicted salary is between 45000 - 50000 £ per year.
Customer Services Manager– Asset Finance
London – hybrid working
Salary to £45,000 to £50,000 plus bonus and benefits
Our client is a fast-expanding, substantially backed asset finance business specialising in the provision of a range of funding options into the UK SME and mid-corporate sectors.
As they continue to execute their plan for ambitious growth they are keen to appoint an experienced Customer Services Manager to help build and shape their Customer Services offering. The successful candidate will be expected to help with system changes and process improvements and assist the Payout team during busy periods.
Key Responsibilities:
- Lead and inspire your team to become company brand ambassadors, ensuring every service interaction embodies core values.
- Respond promptly to customer enquiries, ensuring every interaction results in a positive outcome and further enhances the customer’s experience with us.
- Oversee all in-life processes, including settlement requests, reschedules, account queries, refunds, and cash reconciliations.
- Collaborate with the wider team to handle customer complaints efficiently, turning negative experiences into positive ones through collective problem-solving.
- Set and uphold high team standards by leading through example, facilitating team development and ongoing training to ensure continuous improvement in customer service skills and overall team performance.
- Build strong relationships with all internal teams to assist with in-life requests and customer queries, enabling effective cross-collaboration.
- Drive innovation in customer engagement, leveraging technology, data insights and customer feedback to enhance the customer journey.
This is a fantastic opportunity for someone who is looking for their next step up. To apply, please send your CV in confidence to Lucy Davies at lucy@cbcrs.co.uk.
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Customer Services Manager – Asset Finance employer: CBC Recruitment Solutions
Contact Detail:
CBC Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Manager – Asset Finance
✨Tip Number 1
Network like a pro! Reach out to your connections in the asset finance sector and let them know you're on the hunt for a Customer Services Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since they’re looking for someone to embody their brand, be ready to discuss how you can lead and inspire a team while enhancing customer experiences. Show them you’re the perfect fit!
✨Tip Number 3
Practice your problem-solving skills! Think of examples where you've turned negative customer experiences into positive ones. This will demonstrate your ability to handle complaints efficiently and showcase your collaborative spirit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Customer Services Manager position!
We think you need these skills to ace Customer Services Manager – Asset Finance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Services Manager role. Highlight any relevant experience in asset finance or customer service, and don’t forget to showcase your leadership abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can help shape our offering. Be sure to mention specific examples of how you've turned negative experiences into positive ones.
Showcase Your Team Leadership Skills: Since this role involves leading a team, make sure to highlight your experience in inspiring and developing others. Share stories that demonstrate your ability to set high standards and facilitate team growth.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CBC Recruitment Solutions
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and the specific services they offer in asset finance. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Given the nature of the Customer Services Manager role, be ready to discuss how you've handled customer complaints or led a team in the past. Think of specific examples that highlight your problem-solving skills and ability to inspire others, as these will likely come up during the interview.
✨Showcase Your Leadership Style
As a potential leader, it's crucial to convey your leadership style during the interview. Be prepared to discuss how you would motivate your team to embody the company's brand values and how you plan to facilitate their development and training.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that demonstrate your interest in the role and the company. Inquire about their current challenges in customer service or how they envision the future of customer engagement. This shows that you're thinking ahead and are genuinely invested in contributing to their success.