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- Tasks: Manage daily returned payments and support collections activities.
- Company: Award-winning asset finance provider based in central London.
- Benefits: Competitive salary, bonus, hybrid work, and great benefits.
- Why this job: Join a dynamic team and make a real difference in customer debt management.
- Qualifications: Experience in arrears or collections and excellent customer service skills.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 32000 - 44000 £ per year.
Overview
Collections Officer
London (hybrid – one or two days a week in the office)
£38,000 to £42,000 plus bonus and benefits
Our client is an award winning provider of asset finance offering a broad range of products to their customers. Well established and based in central London they are looking to recruit a Collections Officer within their Asset Finance team.
Responsibilities
- Actively manage daily returned payments to reduce and prevent customer debt
- Have the ability to effectively manage busy workflow and identify key objectives
- Assist in monitoring of the performance of the portfolio of over 6,500 live accounts
- Close liaison with any professional advisers/brokers/valuers/recovery agents
- Support Collections Manager in all collections activities within company policy guidelines and as directed by Senior Manager
- Ensure customers are treated fairly and FCA regulations are adhered to
Qualifications
- Previous arrears or collections experience is essential
- Excellent customer service skills
How to apply
In the first instance please send your CV in confidence to Lucy Davies at lucy@cbcrs.co.uk.
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Collections Officer employer: CBC Recruitment Solutions
Contact Detail:
CBC Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Officer
✨Tip Number 1
Network like a pro! Reach out to people in the asset finance industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to collections and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance, share specific examples of how you've successfully managed collections or improved customer satisfaction in previous roles. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Collections Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Collections Officer role. Highlight your previous arrears or collections experience and any relevant customer service skills. We want to see how you can bring value to our Asset Finance team!
Showcase Your Skills: In your application, don’t just list your skills—show us how you've used them in real situations. Whether it’s managing a busy workflow or liaising with advisers, give us examples that demonstrate your expertise.
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Use clear language and check for any typos or errors. A polished application shows us you’re serious about joining our team!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at CBC Recruitment Solutions
✨Know Your Numbers
As a Collections Officer, you'll be dealing with financial data and customer accounts. Brush up on your understanding of asset finance and be ready to discuss how you would manage daily returned payments and reduce customer debt. This shows you’re not just familiar with the role but also proactive about solving potential issues.
✨Demonstrate Customer Service Skills
Excellent customer service is key in this role. Prepare examples from your past experience where you’ve successfully managed difficult conversations or resolved customer issues. This will highlight your ability to treat customers fairly while adhering to FCA regulations.
✨Understand the Workflow
The job requires managing a busy workflow and identifying key objectives. Think about how you prioritise tasks and manage time effectively. Be ready to share specific strategies or tools you use to stay organised, as this will show you can handle the demands of the role.
✨Research the Company
Familiarise yourself with the company’s values and recent achievements in the asset finance sector. Being able to discuss their products and how they stand out in the market will demonstrate your genuine interest in the position and help you connect with the interviewers.