Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers navigate financial difficulties and support them through loan challenges.
- Company: Join an award-winning bank known for innovative commercial finance solutions.
- Benefits: Enjoy a competitive salary, fantastic bonuses, and flexible hybrid working options.
- Why this job: Make a real impact by helping customers regain financial stability in a supportive environment.
- Qualifications: Looking for detail-oriented individuals with strong customer service skills; experience is a plus.
- Other info: This role offers a chance to grow within a dynamic team in a thriving industry.
The predicted salary is between 40000 - 60000 £ per year.
Overview
Collections Executive — Manchester / hybrid
To £50,000 plus fantastic bonus and benefits
Our client is an award winning bank providing commercial finance solutions. Due to growth they are looking to recruit a Collections Specialist.
Responsibilities
The successful candidate will join the Credit and Portfolio team with responsibility for supporting customers should they fall into difficulties during their loan. You will spend time with customers to understand their circumstances and situation and provide them with the help they need to get back on track. You will also support them through disposal of the asset should that ultimately prove to be the best outcome. You will be customer focused, detail-driven, diligent, meticulous, and considered in your approach, making the right decisions to drive the best possible outcomes for the Bank and our customers.
You will be the lead on all contact with customers experiencing financial difficulties.
How to apply
In the first instance please send your CV in confidence to lucy@cbcrs.co.uk
#J-18808-Ljbffr
Collections Executive employer: CBC Recruitment Solutions
Contact Detail:
CBC Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Executive
✨Tip Number 1
Research the bank's values and mission. Understanding their approach to customer service and financial solutions will help you align your conversation with their expectations during interviews.
✨Tip Number 2
Prepare examples of how you've successfully handled difficult customer situations in the past. This will demonstrate your ability to empathise and provide effective solutions, which is crucial for a Collections Executive.
✨Tip Number 3
Network with current or former employees of the bank on platforms like LinkedIn. They can provide insights into the company culture and the specific challenges faced by the Collections team.
✨Tip Number 4
Stay updated on industry trends related to collections and customer finance. Being knowledgeable about current practices will show your commitment to the role and help you stand out during discussions.
We think you need these skills to ace Collections Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in collections or customer service. Emphasise skills like attention to detail, customer focus, and problem-solving abilities that align with the role of a Collections Executive.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the challenges customers face during financial difficulties. Explain how your approach can help them get back on track, demonstrating empathy and a customer-centric mindset.
Highlight Relevant Achievements: Include specific examples of past achievements in your application. If you've successfully managed collections or improved customer satisfaction in previous roles, make sure to mention these to stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at CBC Recruitment Solutions
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Collections Executive. Familiarise yourself with how the role supports customers in financial difficulties and be ready to discuss your approach to customer care.
✨Show Empathy and Communication Skills
Demonstrate your ability to empathise with customers during the interview. Prepare examples of how you've effectively communicated with clients in challenging situations, as this is crucial for the role.
✨Highlight Attention to Detail
Since the role requires being detail-driven and meticulous, be prepared to share instances where your attention to detail has positively impacted your work. This could include managing sensitive information or ensuring compliance with regulations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges a customer might face and how you would handle those situations to achieve the best outcomes for both the bank and the customer.
