At a Glance
- Tasks: Manage client recovery processes and ensure timely communication with customers in arrears.
- Company: A niche banking group specialising in asset finance and lending for vehicles.
- Benefits: Competitive salary, bonus, and benefits with a home-based work option.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Join a motivated team and make a real difference in customer financial recovery.
- Qualifications: Experience in Collections or Recoveries within Asset Finance is essential.
The predicted salary is between 31500 - 38500 £ per year.
Home based (12 month Fixed Term Contract) £28,000 plus bonus and benefits.
Our client is the subsidiary of a niche banking group and specialises in the provision of asset finance and lending facilities for the truck, trailer, bus, coach and specialist vehicles sectors. Due to growth, they are looking to recruit a Collections Administrator.
The successful Collections Administrator will be working in a fast-paced, highly motivated team, managing the external client recovery process. From the first overdue rental, you will ensure that our client’s policies and procedures are followed in line with their expectations outlined in the contractual agreement and statement of work. All activities will be performed in a timely manner to ensure both contractual obligations and service levels are met.
The successful Collections Administrator will:
- Ensure all objectives and KPI’s are achieved or succeeded.
- Examine accounts in arrears and determine the appropriate action, which may include identifying a potentially vulnerable/sensitive customer, a customer experiencing potential financial hardship, or a customer making a complaint, via active listening and appropriate questioning on the telephone, referring to our client’s standards and procedures.
- Understand the reason and likely timeframe of financial hardship and make sustainable arrangements with customers.
- Communicate with customers in arrears by telephone to agree and monitor payment arrangements in line with the client’s affordability and in accordance with our client's standards and procedures.
The successful candidate will have a proven track record in Collections or Recoveries within Asset Finance.
Collections Administrator employer: CBC Recruitment Solutions
Join a well-established and respected provider of business lending solutions in East Kilbride, where you will lead a dedicated team of collectors in a supportive and dynamic work environment. The company prioritises employee growth through comprehensive training and coaching, ensuring that you have the tools to succeed while fostering a culture of fairness and respect for customers. With a strong focus on teamwork and professional development, this role offers a unique opportunity to make a meaningful impact in the financial services sector.
