At a Glance
- Tasks: Assist employees with HR inquiries in Mandarin and English, ensuring timely support.
- Company: Join a dynamic team in Penang focused on employee satisfaction.
- Benefits: Competitive salary up to RM 5,500 and opportunities for career growth.
- Other info: Fast-paced environment with a focus on teamwork and communication.
- Why this job: Make a real difference in employee experiences while developing your HR skills.
- Qualifications: Fluent in Mandarin and English, with customer service experience preferred.
The predicted salary is between 10000 - 12000 £ per year.
We are looking for a Mandarin-speaking HR Help Desk Executive to support employees by handling HR-related inquiries and providing accurate, timely assistance. This role requires strong communication skills and the ability to manage multiple requests in a structured environment.
Key Responsibilities
- Handle HR inquiries via chat, email, or phone in Mandarin and English
- Provide support on HR policies, employee records, payroll, and benefits
- Resolve issues or elevate complex cases to the relevant HR teams
- Maintain accurate documentation of employee interactions
- Ensure service quality and response time meet company standards
- Support administrative HR tasks when required
Requirements
- Fluent in Mandarin and English (spoken & written)
- Minimum 1 year experience in Customer Service / Help Desk / HR support
- Strong communication and problem-solving skills
- Detail-oriented and able to work in a fast-paced environment
- Basic understanding of HR processes is a plus
- Willing to work on-site in Penang
Mandarin HR Help Desk Specialist — On-site Penang in Romford employer: CB Talents
Join a dynamic team in Penang where we prioritise employee well-being and professional growth. As a Mandarin HR Help Desk Specialist, you will benefit from a supportive work culture that values communication and collaboration, alongside competitive salary packages and opportunities for career advancement. Our commitment to fostering a positive environment ensures that every team member can thrive and contribute meaningfully to our organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Mandarin HR Help Desk Specialist — On-site Penang in Romford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for an HR Help Desk role, and who knows? They might just have the inside scoop on openings.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common HR scenarios and questions. This will help you feel more confident when discussing your experience in customer service and problem-solving.
✨Tip Number 3
Show off your language skills! Since this role requires Mandarin and English, be ready to demonstrate your fluency during the interview. Maybe even throw in a few phrases to impress your interviewers!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows us you're genuinely interested in joining our team. Don't miss out on this opportunity!
We think you need these skills to ace Mandarin HR Help Desk Specialist — On-site Penang in Romford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and HR support. We want to see how your skills match the job description, so don’t be shy about showcasing your Mandarin and English fluency!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the HR Help Desk role. Share specific examples of how you've handled inquiries or resolved issues in the past.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your strong communication skills. Keep your language clear and concise, and don’t forget to proofread for any errors!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at CB Talents
✨Brush Up on Your Mandarin
Since this role requires fluency in Mandarin, make sure to practice your language skills before the interview. Try to engage in conversations or even do a mock interview in Mandarin to boost your confidence.
✨Know Your HR Basics
Familiarise yourself with basic HR processes and policies. Understanding common HR inquiries will help you answer questions more effectively and show that you're prepared for the role.
✨Showcase Your Communication Skills
This position demands strong communication abilities. During the interview, be clear and concise in your responses. Use examples from your past experiences to demonstrate how you've successfully handled customer inquiries.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of examples from your previous roles where you resolved issues or managed multiple requests efficiently.
