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- Tasks: Assist customers with inquiries and ensure a smooth online shopping experience.
- Company: Join a dynamic team representing a leading online shopping platform.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Fresh graduates are encouraged to apply; training provided for continuous learning.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Diploma or degree, with strong communication and customer service skills.
The predicted salary is between 24000 - 30000 £ per year.
The Customer Success Specialist (CSS) is responsible for handling customer inquiries, resolving concerns, and providing accurate information through inbound calls and email. This role serves as the main point of contact for customers using the client’s online shopping platform, ensuring a smooth and positive customer experience.
The CSS represents the client’s brand, values, and standards in every interaction. Professionalism, empathy, and clear communication are essential in delivering high-quality support.
Core ValuesThe CSS is expected to embody the client’s values:
- Responsibility – Acting as the face of the brand and representing it with integrity
- Quality & Excellence – Striving to deliver the best possible customer experience
- Respond to customer inquiries via phone and email in a timely and professional manner
- Assist customers with online orders and related concerns
- Handle customer issues with empathy, accuracy, and efficiency
- Process payments and manage sensitive information securely
- Identify and elevate urgent or complex issues when needed
- Maintain a positive and professional attitude in all interactions
- Collaborate with team members to improve processes and service quality
- Stay updated through training and continuous learning
- Meet performance targets and adhere to company policies
Education: Diploma or Bachelor’s Degree in any field
Minimum B2 level English proficiency (spoken and written)
Experience: At least 6 months of customer service experience (any industry). Fresh graduates are welcome, especially from communication-related fields. Call center experience is an advantage but not required.
Skills & Competencies- Strong customer service and problem-solving skills
- Effective communication and active listening
- Ability to manage customer expectations and handle objections professionally
- High emotional intelligence and ability to stay calm under pressure
- Positive attitude, adaptability, and willingness to learn
- Critical thinking and analytical skills
Customer Service Representative - Mandarin - Penang employer: CB Talents
Contact Detail:
CB Talents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Mandarin - Penang
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer inquiries, it's crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your empathy! When discussing your past experiences, highlight moments where you went above and beyond for customers. This will demonstrate that you understand the importance of a positive customer experience.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Representative - Mandarin - Penang
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous customer service experience you have. We want to see how you've handled inquiries and resolved issues in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the values and responsibilities mentioned in the job description. We love seeing candidates who align with our brand's ethos.
Be Professional Yet Personable: While professionalism is key, don’t forget to let your personality shine through! We appreciate candidates who can communicate clearly and empathetically, so feel free to express your passion for customer service in your writing.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CB Talents
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their online shopping platform and what makes their customer service stand out. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Representative, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've effectively handled customer inquiries or resolved issues in the past. This will demonstrate your ability to communicate professionally and empathetically.
✨Prepare for Common Scenarios
Think about potential customer scenarios you might face in this role. Prepare responses for common questions or complaints, focusing on how you would handle them with empathy and efficiency. This will not only help you feel more confident but also show the interviewer that you can think critically under pressure.
✨Emphasise Your Adaptability
Customer service can be unpredictable, so it's important to highlight your adaptability. Share examples of times when you've had to adjust quickly to changing situations or learn new processes. This will reassure the interviewer that you can thrive in a dynamic environment and are willing to learn and grow.