At a Glance
- Tasks: Support employees with HR inquiries in Mandarin and English, ensuring timely assistance.
- Company: Join a dynamic team in Penang, Malaysia, focused on employee support.
- Benefits: Competitive salary up to RM 5,500 and opportunities for career growth.
- Other info: Fast-paced environment with a focus on communication and problem-solving.
- Why this job: Make a real difference by helping colleagues navigate HR processes.
- Qualifications: Fluent in Mandarin and English, with customer service experience.
The predicted salary is between 10000 - 12000 £ per year.
We are looking for a Mandarin-speaking HR Help Desk Executive to support employees by handling HR-related inquiries and providing accurate, timely assistance. This role requires strong communication skills and the ability to manage multiple requests in a structured environment.
Key Responsibilities
- Handle HR inquiries via chat, email, or phone in Mandarin and English
- Provide support on HR policies, employee records, payroll, and benefits
- Resolve issues or elevate complex cases to the relevant HR teams
- Maintain accurate documentation of employee interactions
- Ensure service quality and response time meet company standards
- Support administrative HR tasks when required
Requirements
- Fluent in Mandarin and English (spoken & written)
- Minimum 1 year experience in Customer Service / Help Desk / HR support
- Strong communication and problem-solving skills
- Detail-oriented and able to work in a fast-paced environment
- Basic understanding of HR processes is a plus
- Willing to work on-site in Penang
HR Help Desk Executive (Mandarin Speaker) in Romford employer: CB Talents SP
Join a dynamic team in Penang, where we prioritise employee well-being and professional growth. As an HR Help Desk Executive, you will benefit from a supportive work culture that values communication and collaboration, alongside competitive salary packages and opportunities for career advancement. Our commitment to fostering a positive environment ensures that every team member can thrive and contribute meaningfully to our organisation.
StudySmarter Expert Advice🤫
We think this is how you could land HR Help Desk Executive (Mandarin Speaker) in Romford
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR field or join relevant groups on social media. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common HR scenarios. Think about how you'd handle specific inquiries or issues that might come up. This will help you feel more confident and ready to impress!
✨Tip Number 3
Show off your language skills! Since this role requires Mandarin, make sure to highlight your fluency during conversations. Practise speaking in both Mandarin and English to ensure you're comfortable switching between the two.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace HR Help Desk Executive (Mandarin Speaker) in Romford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and HR support. We want to see how your skills match the role, so don’t be shy about showcasing your Mandarin and English fluency!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the HR Help Desk Executive role. Share specific examples of how you've handled inquiries or resolved issues in the past.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your strong written skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at CB Talents SP
✨Brush Up on Your Mandarin
Since this role requires fluency in Mandarin, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play common HR scenarios in Mandarin to boost your confidence.
✨Know Your HR Basics
Familiarise yourself with basic HR processes and policies. Understanding payroll, benefits, and employee records will not only help you answer questions but also show that you're genuinely interested in the role.
✨Prepare for Common Scenarios
Think about potential HR-related inquiries you might encounter and how you would handle them. Prepare examples from your past experience where you've successfully resolved issues or provided excellent customer service.
✨Showcase Your Communication Skills
During the interview, demonstrate your strong communication abilities. Be clear and concise in your answers, and don’t hesitate to ask clarifying questions if you need more information. This will reflect your problem-solving skills and attention to detail.
