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- Tasks: Assist customers with inquiries and ensure a smooth online shopping experience.
- Company: Join a dynamic team representing a leading brand in customer service.
- Benefits: Gain valuable experience, flexible hours, and opportunities for growth.
- Other info: Fresh graduates are encouraged to apply; training provided for continuous learning.
- Why this job: Make a real difference by providing top-notch support and building customer relationships.
- Qualifications: Diploma or degree preferred; customer service experience is a plus.
The predicted salary is between 22000 - 26000 £ per year.
The Customer Success Specialist (CSS) is responsible for handling customer inquiries, resolving concerns, and providing accurate information through inbound calls and email. This role serves as the main point of contact for customers using the client’s online shopping platform, ensuring a smooth and positive customer experience. The CSS represents the client’s brand, values, and standards in every interaction. Professionalism, empathy, and clear communication are essential in delivering high-quality support.
Core Values
- Responsibility – Acting as the face of the brand and representing it with integrity
- Quality & Excellence – Striving to deliver the best possible customer experience
Key Responsibilities
- Respond to customer inquiries via phone and email in a timely and professional manner
- Assist customers with online orders and related concerns
- Handle customer issues with empathy, accuracy, and efficiency
- Process payments and manage sensitive information securely
- Identify and escalate urgent or complex issues when needed
- Maintain a positive and professional attitude in all interactions
- Collaborate with team members to improve processes and service quality
- Stay updated through training and continuous learning
- Meet performance targets and adhere to company policies
Qualifications
Education: Diploma or Bachelor’s Degree in any field
Experience: At least 6 months of customer service experience (any industry). Fresh graduates are welcome, especially from communication-related fields. Call center experience is an advantage but not required.
Skills & Competencies
- Strong customer service and problem-solving skills
- Effective communication and active listening
- Ability to manage customer expectations and handle objections professionally
- High emotional intelligence and ability to stay calm under pressure
- Positive attitude, adaptability, and willingness to learn
- Critical thinking and analytical skills
Customer Service Representative( Tobacco Project) in Romford employer: CB Talents SP
Contact Detail:
CB Talents SP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative( Tobacco Project) in Romford
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and customer service approach. This way, when you chat with them, you can show that you’re not just another candidate but someone who genuinely cares about their brand.
✨Tip Number 2
Practice your communication skills! Since this role is all about clear and professional interactions, try role-playing common customer scenarios with a friend. It’ll help you feel more confident and ready to tackle any questions they throw your way.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've handled tough customer situations in the past. Highlighting your emotional intelligence will make you stand out as a candidate who can truly connect with customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really interested in joining the team. Let’s get you that job!
We think you need these skills to ace Customer Service Representative( Tobacco Project) in Romford
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any customer service experience you have. We want to see how you've handled inquiries and resolved issues in the past, so share specific examples that showcase your skills!
Be Professional Yet Personable: Remember, you're applying for a role where empathy and clear communication are key. Use a friendly tone in your writing, but keep it professional. We love seeing candidates who can balance warmth with professionalism!
Tailor Your Application: Take a moment to read through the job description again and tailor your application to match. We appreciate when applicants align their experiences and skills with what we're looking for, so don’t be shy about making those connections!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at CB Talents SP
✨Know the Brand Inside Out
Before your interview, take some time to research the client’s brand and values. Understand their mission and how they aim to provide a positive customer experience. This will help you align your answers with what they stand for and show that you’re genuinely interested in the role.
✨Practice Empathy in Your Responses
Since the role requires handling customer inquiries with empathy, think of examples from your past experiences where you successfully resolved issues or helped someone in need. Practising these scenarios will prepare you to demonstrate your emotional intelligence during the interview.
✨Showcase Your Communication Skills
Effective communication is key for this position. During the interview, focus on speaking clearly and confidently. You might even want to practice answering common interview questions with a friend or in front of a mirror to refine your delivery and ensure you come across as professional and approachable.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific situations where you had to manage customer expectations or resolve conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to follow your thought process.