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- Tasks: Support employees with HR inquiries in Mandarin and English, ensuring timely assistance.
- Company: Join a dynamic team in Penang, Malaysia, focused on employee support.
- Benefits: Competitive salary up to RM 5,500 and opportunities for career growth.
- Other info: Ideal for those under 25 looking to kickstart their HR career.
- Why this job: Make a difference by helping others navigate HR processes in a vibrant environment.
- Qualifications: Fluent in Mandarin and English, with customer service experience preferred.
The predicted salary is between 10000 - 12000 £ per year.
We are looking for a Mandarin-speaking HR Help Desk Executive to support employees by handling HR-related inquiries and providing accurate, timely assistance. This role requires strong communication skills and the ability to manage multiple requests in a structured environment.
Key Responsibilities
- Handle HR inquiries via chat, email, or phone in Mandarin and English
- Provide support on HR policies, employee records, payroll, and benefits
- Resolve issues or elevate complex cases to the relevant HR teams
- Maintain accurate documentation of employee interactions
- Ensure service quality and response time meet company standards
- Support administrative HR tasks when required
Requirements
- Fluent in Mandarin and English (spoken & written)
- Minimum 1 year experience in Customer Service / Help Desk / HR support
- Strong communication and problem-solving skills
- Detail-oriented and able to work in a fast-paced environment
- Basic understanding of HR processes is a plus
- Willing to work on-site in Penang
HR Help Desk Executive (Mandarin Speaker) in London employer: CB Talents SP
Contact Detail:
CB Talents SP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Help Desk Executive (Mandarin Speaker) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR field or even those who work at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral, which can give you a leg up.
✨Tip Number 2
Prepare for the interview by practising common HR scenarios. Think about how you'd handle specific inquiries or issues that might come up in the role. This will show your potential employer that you're ready to jump in and tackle challenges head-on.
✨Tip Number 3
Show off your language skills! Since this role requires Mandarin and English, be sure to highlight your fluency during interviews. You could even prepare a few responses in both languages to demonstrate your capability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the extra step to connect with us directly.
We think you need these skills to ace HR Help Desk Executive (Mandarin Speaker) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and HR support. We want to see how your skills match the role, so don’t be shy about showcasing your Mandarin and English fluency!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit for our team. Keep it concise but engaging!
Show Off Your Communication Skills: Since this role involves handling inquiries, make sure your written application reflects your strong communication skills. Use clear language and structure your thoughts well – we love a good flow!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CB Talents SP
✨Brush Up on Your Mandarin
Since the role requires fluency in Mandarin, make sure you practice speaking and writing in Mandarin before the interview. You might be asked to demonstrate your language skills, so consider preparing some common HR-related phrases or scenarios.
✨Know Your HR Basics
Familiarise yourself with basic HR processes and policies. Even if you don’t have extensive experience, showing that you understand the fundamentals will impress the interviewers and demonstrate your commitment to the role.
✨Prepare for Common Scenarios
Think about potential HR inquiries you might encounter and how you would handle them. Prepare examples from your past experience where you successfully resolved customer issues, as this will showcase your problem-solving skills.
✨Showcase Your Communication Skills
Strong communication is key for this position. During the interview, focus on articulating your thoughts clearly and confidently. Practise active listening and ensure you respond thoughtfully to questions, demonstrating your ability to manage multiple requests effectively.