At a Glance
- Tasks: Support players with gaming issues and enhance their experience.
- Company: Exciting gaming company in Sofia, Bulgaria, offering relocation support.
- Benefits: Relocation bonus, paid training, health insurance, and over fifty perks.
- Other info: Dynamic international environment with great career growth opportunities.
- Why this job: Join a fun team and make a real difference for gamers.
- Qualifications: Fluent in German, gaming experience, and a passion for player support.
The predicted salary is between 30000 - 40000 £ per year.
Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.
We are looking for passionate Back Office Gaming Support Specialists with German to join our Game Support Team - get the job you will enjoy!
A typical day:
- Assist our players with any issues they might experience or report
- Focus on the player and provide the ultimate player experience
- Listen to the voice of the players and communicate it further to the appropriate teams
- Work with our team to improve our processes
If you have:
- Fluency in German and a good command of English
- Gaming experience - you have played games and you can relate to a player's concept, community, and mindset
- Player empathy and understanding a player's perspective when tackling their issues
- Understanding of Player Support
- Desire to help the players as best as possible and to contribute to the team's success
We Offer:
- Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs
- 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- More than fifty benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses
We care about our employees' well-being, invest in their future growth, and encourage fun and team-building projects!
For applications or inquiries, please contact me at juan.bosch@cbtalents.org
Back Office Gaming Support Specialist in London employer: CB Talents SP
Join our dynamic team in Sofia, Bulgaria, where we prioritise employee well-being and career growth. As a Back Office Gaming Support Specialist, you'll enjoy a supportive international work environment, comprehensive training, and a generous relocation package, all while contributing to an engaging player experience. With over fifty benefits to choose from and a culture that fosters fun and teamwork, this is an excellent opportunity for those passionate about gaming and customer support.
StudySmarter Expert Advice🤫
We think this is how you could land Back Office Gaming Support Specialist in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your gaming knowledge! Brush up on popular games and player support scenarios. Being able to relate to players will show you're the right fit for the Back Office Gaming Support Specialist role.
✨Tip Number 3
Prepare some questions for your interview! Asking about team dynamics or player support processes shows your interest and helps you gauge if this is the right place for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Back Office Gaming Support Specialist in London
Some tips for your application 🫡
Show Your Passion for Gaming:When you're writing your application, let your love for gaming shine through! Share your experiences and how they relate to the player perspective. We want to see that you understand what makes a great gaming experience.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight your fluency in German and English, and any relevant gaming experience. We appreciate when applicants take the time to connect their skills with what we’re looking for!
Be Personable:We’re all about player empathy, so don’t be afraid to show your personality in your application. Use a friendly tone and express your desire to help players. This will help us see how you’d fit into our team culture!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you get all the latest updates from us!
How to prepare for a job interview at CB Talents SP
✨Know Your Gaming Stuff
Brush up on your gaming knowledge! Since the role is all about supporting players, being familiar with popular games and gaming communities will help you relate to the players' experiences. Make sure you can discuss your favourite games and how they’ve shaped your understanding of player support.
✨Show Your Empathy
During the interview, demonstrate your ability to empathise with players. Share examples of times when you've helped someone resolve an issue or provided support. This will show that you understand the player's perspective and are genuinely interested in enhancing their experience.
✨Communicate Clearly
Since fluency in German and a good command of English are key, practice articulating your thoughts clearly in both languages. You might be asked to switch between them during the interview, so be prepared to showcase your language skills effortlessly.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and how they measure success in player support. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
