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- Tasks: Assist customers with inquiries and ensure a smooth online shopping experience.
- Company: Join a dynamic team representing a leading brand in customer service.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Fresh graduates are encouraged to apply; great career growth potential!
- Why this job: Make a real difference by helping customers and enhancing their shopping experience.
- Qualifications: Diploma or degree, with strong communication skills and a passion for service.
The predicted salary is between 24000 - 30000 £ per year.
The Customer Success Specialist (CSS) is responsible for handling customer inquiries, resolving concerns, and providing accurate information through inbound calls and email. This role serves as the main point of contact for customers using the client’s online shopping platform, ensuring a smooth and positive customer experience.
The CSS represents the client’s brand, values, and standards in every interaction. Professionalism, empathy, and clear communication are essential in delivering high-quality support.
Core ValuesThe CSS is expected to embody the client’s values:
- Responsibility – Acting as the face of the brand and representing it with integrity
- Quality & Excellence – Striving to deliver the best possible customer experience
- Respond to customer inquiries via phone and email in a timely and professional manner
- Assist customers with online orders and related concerns
- Handle customer issues with empathy, accuracy, and efficiency
- Process payments and manage sensitive information securely
- Identify and elevate urgent or complex issues when needed
- Maintain a positive and professional attitude in all interactions
- Collaborate with team members to improve processes and service quality
- Stay updated through training and continuous learning
- Meet performance targets and adhere to company policies
Education:
- Diploma or Bachelor’s Degree in any field
- Minimum B2 level English proficiency (spoken and written)
Experience:
- At least 6 months of customer service experience (any industry)
- Fresh graduates are welcome, especially from communication-related fields
- Call center experience is an advantage but not required
- Strong customer service and problem-solving skills
- Effective communication and active listening
- Ability to manage customer expectations and handle objections professionally
- High emotional intelligence and ability to stay calm under pressure
- Positive attitude, adaptability, and willingness to learn
- Critical thinking and analytical skills
Customer Service Representative( Tobacco Project) - Mandarin - Penang employer: CB Talents SP
Contact Detail:
CB Talents SP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative( Tobacco Project) - Mandarin - Penang
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about clear and effective communication, try role-playing common customer scenarios with a friend. It’ll help you feel more confident and ready to tackle any questions they throw your way.
✨Tip Number 3
Be prepared to showcase your empathy! Think of examples from your past experiences where you’ve helped customers or resolved issues. Sharing these stories will highlight your ability to connect with customers and handle their concerns with care.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative( Tobacco Project) - Mandarin - Penang
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous customer service experience you have. We want to see how you've handled inquiries and resolved issues in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the values and responsibilities mentioned in the job description. We love seeing candidates who take the time to connect their experiences with what we’re looking for.
Be Professional Yet Personable: Remember, you're applying for a role where communication is key. Keep your tone professional but don’t be afraid to let your personality shine through. We appreciate authenticity and want to get a sense of who you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at CB Talents SP
✨Know the Brand Inside Out
Before your interview, make sure you research the client’s brand thoroughly. Understand their values, mission, and what sets them apart in the market. This will help you demonstrate how you can embody their values of responsibility and quality during your interactions.
✨Practice Empathy and Communication
Since the role requires a high level of empathy and clear communication, practice responding to common customer inquiries. Role-play with a friend or family member to refine your ability to handle objections and manage expectations professionally.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved customer issues. Highlight your critical thinking and analytical skills, as these are crucial for handling complex situations that may arise in the role.
✨Stay Calm Under Pressure
During the interview, be ready to discuss how you handle stressful situations. Share specific instances where you maintained a positive attitude and adapted to challenges, showcasing your emotional intelligence and resilience.