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- Tasks: Assist customers with inquiries and ensure a smooth online shopping experience.
- Company: Join a dynamic team representing a leading brand in customer service.
- Benefits: Gain valuable experience, flexible hours, and opportunities for growth.
- Other info: Fresh graduates are encouraged to apply; training provided for continuous learning.
- Why this job: Make a real difference by helping customers and enhancing their shopping journey.
- Qualifications: Diploma or degree, strong communication skills, and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
The Customer Success Specialist (CSS) is responsible for handling customer inquiries, resolving concerns, and providing accurate information through inbound calls and email. This role serves as the main point of contact for customers using the client’s online shopping platform, ensuring a smooth and positive customer experience. The CSS represents the client’s brand, values, and standards in every interaction. Professionalism, empathy, and clear communication are essential in delivering high-quality support.
Core Values
- Responsibility – Acting as the face of the brand and representing it with integrity
- Quality & Excellence – Striving to deliver the best possible customer experience
Key Responsibilities
- Respond to customer inquiries via phone and email in a timely and professional manner
- Assist customers with online orders and related concerns
- Handle customer issues with empathy, accuracy, and efficiency
- Process payments and manage sensitive information securely
- Identify and escalate urgent or complex issues when needed
- Maintain a positive and professional attitude in all interactions
- Collaborate with team members to improve processes and service quality
- Stay updated through training and continuous learning
- Meet performance targets and adhere to company policies
Qualifications
Education: Diploma or Bachelor’s Degree in any field
Experience: At least 6 months of customer service experience (any industry). Fresh graduates are welcome, especially from communication-related fields. Call center experience is an advantage but not required.
Skills & Competencies
- Strong customer service and problem-solving skills
- Effective communication and active listening
- Ability to manage customer expectations and handle objections professionally
- High emotional intelligence and ability to stay calm under pressure
- Positive attitude, adaptability, and willingness to learn
- Critical thinking and analytical skills
Customer Service Representative( Tobacco Project) employer: CB Talents SP
Contact Detail:
CB Talents SP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative( Tobacco Project)
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you're genuinely interested and align with what they stand for.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing common customer scenarios with a friend. It’ll help you feel more confident and ready to tackle any questions thrown your way.
✨Tip Number 3
Be prepared to showcase your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. This will demonstrate your ability to handle customer concerns effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Representative( Tobacco Project)
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous customer service experience you have. We want to see how you've handled inquiries and resolved issues in the past, so share specific examples that showcase your skills!
Be Professional and Personable: Since you'll be representing our brand, it's important to convey professionalism in your application. But don’t forget to let your personality shine through! We love candidates who can balance professionalism with a friendly touch.
Tailor Your Application: Take a moment to read through the job description and align your application with it. Use keywords from the description to show us that you understand what we're looking for and how you fit into the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CB Talents SP
✨Know the Brand Inside Out
Before your interview, make sure you research the client’s brand and values thoroughly. Understand their mission and how they aim to provide a positive customer experience. This will help you demonstrate your alignment with their core values during the interview.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult issue or went above and beyond for a customer. This will show that you have the empathy and problem-solving skills they’re looking for.
✨Practice Clear Communication
Since effective communication is key in this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and answering common interview questions.
✨Stay Calm and Positive
Interviews can be nerve-wracking, but it’s important to stay calm and maintain a positive attitude. Remember, they’re looking for someone who can handle pressure and keep a professional demeanour. Take deep breaths, smile, and approach each question with confidence.