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- Tasks: Support customers and Sales Executives while resolving issues efficiently.
- Company: Join a dynamic team focused on high-quality customer service.
- Benefits: Competitive salary, full visa support, and career growth opportunities.
- Other info: Structured training provided for your success in an international setting.
- Why this job: Make a difference by creating positive customer experiences in a fast-paced environment.
- Qualifications: Fluent in Mandarin with strong communication skills; customer support experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a detail-oriented and customer-focused Mandarin-speaking Customer Support Executive to join our team. This role is ideal for someone who thrives in a fast-paced environment, communicates confidently, and is committed to delivering high-quality service.
Location: On-site
Visa Support: Provided
Employment Type: Full-time
What You’ll Do:
- Handle and support Sales Executives’ requests while resolving customer issues efficiently
- Ensure all processes align with pricing guidelines, company policies, and regulations
- Verify sales information on every interaction to ensure accuracy and compliance
- Manage and resolve first-level sales escalations
- Follow up daily on unresolved cases until full resolution
- Deliver professional and high-quality support to external customers
- Create a positive, customer-friendly experience through effective communication
- Provide timely, accurate assistance while maintaining integrity and adherence to SOPs
What We’re Looking For:
- Fluent in Mandarin and good command of English
- Strong verbal and written communication skills
- Detail-oriented with strong problem-solving ability
- Ability to handle pressure and manage multiple cases simultaneously
- Customer-first mindset with a professional attitude
- Prior experience in customer support or sales support is a plus (not mandatory)
What We Offer:
- Competitive salary package
- Full visa and relocation support
- Career growth in an international environment
- Structured training and onboarding
Customer Support Mandarin Speaker in Cardiff employer: CB Talents SP
Contact Detail:
CB Talents SP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Mandarin Speaker in Cardiff
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your Mandarin and English communication skills! Since this role requires fluency in both languages, try role-playing common customer support scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows that you’re engaged and eager to learn more about the role and the company culture. Plus, it helps you figure out if it's the right fit for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Support Mandarin Speaker in Cardiff
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for a Mandarin-speaking superstar, make sure to highlight your language skills right at the top of your application. We want to see how fluent you are in both Mandarin and English, so don’t hold back!
Tailor Your Application: Take a moment to read through the job description and align your experience with what we’re looking for. Mention any relevant customer support or sales experience, even if it’s not mandatory. We love seeing how you can fit into our team!
Be Detail-Oriented: As a detail-oriented role, we appreciate applications that reflect this quality. Double-check your application for any typos or errors, and ensure all your information is accurate. It shows us you care about delivering high-quality work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at CB Talents SP
✨Brush Up on Your Mandarin
Since this role requires fluency in Mandarin, make sure you practice speaking and writing in the language. Prepare to demonstrate your language skills during the interview by discussing your previous experiences or handling hypothetical customer scenarios.
✨Know the Company Inside Out
Research the company’s values, mission, and recent developments. Understanding their customer service philosophy will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Prepare for Common Scenarios
Think about potential customer issues you might face in this role and how you would resolve them. Practising responses to common customer support scenarios can help you feel more confident and articulate during the interview.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific examples from your past experiences where you successfully resolved customer issues. Highlight your attention to detail and ability to manage multiple cases, as these are key traits for this position.