At a Glance
- Tasks: Assist customers with inquiries and ensure a smooth online shopping experience.
- Company: Join a dynamic team representing a leading brand in customer service.
- Benefits: Gain valuable experience, flexible hours, and opportunities for growth.
- Other info: Fresh graduates are encouraged to apply; training provided for continuous learning.
- Why this job: Make a real difference by helping customers and enhancing their shopping journey.
- Qualifications: Diploma or degree, strong communication skills, and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
The Customer Success Specialist (CSS) is responsible for handling customer inquiries, resolving concerns, and providing accurate information through inbound calls and email. This role serves as the main point of contact for customers using the client’s online shopping platform, ensuring a smooth and positive customer experience. The CSS represents the client’s brand, values, and standards in every interaction. Professionalism, empathy, and clear communication are essential in delivering high-quality support.
Core Values
- Responsibility – Acting as the face of the brand and representing it with integrity
- Quality & Excellence – Striving to deliver the best possible customer experience
Key Responsibilities
- Respond to customer inquiries via phone and email in a timely and professional manner
- Assist customers with online orders and related concerns
- Handle customer issues with empathy, accuracy, and efficiency
- Process payments and manage sensitive information securely
- Identify and escalate urgent or complex issues when needed
- Maintain a positive and professional attitude in all interactions
- Collaborate with team members to improve processes and service quality
- Stay updated through training and continuous learning
- Meet performance targets and adhere to company policies
Qualifications
Education: Diploma or Bachelor’s Degree in any field
Experience: At least 6 months of customer service experience (any industry). Fresh graduates are welcome, especially from communication-related fields. Call center experience is an advantage but not required.
Skills & Competencies
- Strong customer service and problem-solving skills
- Effective communication and active listening
- Ability to manage customer expectations and handle objections professionally
- High emotional intelligence and ability to stay calm under pressure
- Positive attitude, adaptability, and willingness to learn
- Critical thinking and analytical skills
Customer Service Representative( Tobacco Project) in Barnsley employer: CB Talents SP
As a Customer Service Representative for the Tobacco Project, you will join a dynamic team that prioritises professionalism and empathy in every customer interaction. Our company fosters a supportive work culture that encourages continuous learning and personal growth, ensuring that you have the tools and opportunities to excel in your role. Located in a vibrant area, we offer competitive benefits and a commitment to quality and excellence, making us an outstanding employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative( Tobacco Project) in Barnsley
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer inquiries, role-play with a friend or family member. This will help you feel more confident and articulate during the actual interview.
✨Tip Number 3
Show off your empathy! Think of examples from your past experiences where you've gone above and beyond for a customer. Sharing these stories can really highlight your customer service skills.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re keen on the role. Plus, it’s a great way to reiterate your interest in the position.
We think you need these skills to ace Customer Service Representative( Tobacco Project) in Barnsley
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any customer service experience you have. We want to see how you've handled inquiries and resolved issues in the past, so share specific examples that showcase your skills!
Be Professional Yet Personable:Remember, you're applying for a role where empathy and clear communication are key. Use a friendly tone in your writing, but keep it professional. We love seeing candidates who can balance warmth with professionalism!
Tailor Your Application:Take a moment to read through the job description again and tailor your application to match. We appreciate when applicants align their experiences and skills with what we're looking for, so don’t be shy about making those connections!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at CB Talents SP
✨Know the Brand Inside Out
Before your interview, make sure you research the client’s brand and values thoroughly. Understand their mission and how they aim to provide a positive customer experience. This will help you demonstrate your alignment with their core values during the interview.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your problem-solving skills and how you maintained professionalism and empathy in challenging situations.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and are capable of effective communication, which is crucial for a Customer Service Representative.
✨Stay Calm and Positive
Interviews can be nerve-wracking, but it’s important to stay calm and maintain a positive attitude. If faced with tricky questions, take a moment to think before answering. This will reflect your ability to handle pressure, a key trait for the role.
