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- Tasks: Assist customers with vehicle services and repairs, ensuring a smooth experience from start to finish.
- Company: Join a well-established automotive team in Wakefield known for excellent aftersales service.
- Benefits: Competitive salary with potential earnings up to £33,000 OTE and opportunities for career growth.
- Why this job: Be part of a dynamic team that values customer satisfaction and offers a chance to upsell products.
- Qualifications: Previous experience as a Service Advisor and a full driving licence are essential.
- Other info: Contact Jamie Clarkson at C&B Recruitment for more details on this exciting opportunity.
Automotive Service Advisor Basic UP TO £25,500 CIRCA £33,000 OTE Wakefield
C&B Recruitment are currently recruiting for an automotive Service Advisor to join a successful and well established aftersales team based in Wakefield. Previous experience working within an aftersales department as a Service Advisor in the motor trade is essential for this role.
Role Overview for a Service Advisor in Wakefield:
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Booking customer vehicles in for Services, MOT’s and/or repairs.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls advising on additional work that may need to be completed.
- Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.
- Upselling of work, parts and accessories whenever possible, acting on opportunities to sell additional products and services.
Requirements for a Service Advisor in Wakefield:
- Previous experience working as a Service Advisor.
- Experience in working within an aftersales department.
- Full driving license is required.
- Stable career history.
If you have the relevant experience and would like to know more, contact Jamie Clarkson at C&B Recruitment.
Service Advisor employer: C&B Recruitment
Contact Detail:
C&B Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Make sure to research the company and its values before your interview. Understanding their approach to customer service and aftersales can help you align your answers with what they are looking for.
✨Tip Number 2
Prepare specific examples from your previous experience as a Service Advisor that demonstrate your ability to handle customer queries, upsell services, and work collaboratively with other departments.
✨Tip Number 3
Practice common interview questions related to the automotive industry and customer service. Being well-prepared will help you feel more confident and articulate during the interview.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Service Advisor role.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Service Advisor and any relevant roles within an aftersales department. Use specific examples to demonstrate your skills in customer service, vehicle booking, and upselling.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Mention your ability to provide seamless service, update customers on vehicle progress, and liaise effectively with other departments.
Showcase Relevant Skills: In your application, emphasise your communication skills, attention to detail, and ability to work under pressure. These are crucial for a Service Advisor role, especially when managing customer expectations and authorising additional work.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are essential traits for this position.
How to prepare for a job interview at C&B Recruitment
✨Showcase Your Experience
Make sure to highlight your previous experience as a Service Advisor. Be prepared to discuss specific situations where you successfully managed customer interactions, resolved issues, or upsold services.
✨Demonstrate Customer Service Skills
Since the role involves meeting customers and providing seamless service, be ready to share examples of how you've gone above and beyond for customers in the past. This will show your commitment to excellent service.
✨Familiarise Yourself with the Company
Research the company and its aftersales department. Understanding their values, services, and customer base will help you tailor your responses and demonstrate your genuine interest in the position.
✨Prepare for Role-Specific Questions
Anticipate questions related to booking services, updating customers, and liaising with other departments. Practising your answers will help you feel more confident and articulate during the interview.
