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- Tasks: Be the friendly face for customers, managing service bookings and ensuring top-notch communication.
- Company: Join a prestigious main dealer with a supportive team and great career growth opportunities.
- Benefits: Enjoy a competitive salary, company car scheme, private healthcare, and ongoing training.
- Why this job: This role offers fantastic earning potential and a chance to develop in a modern dealership environment.
- Qualifications: Previous experience in a similar role and strong customer service skills are essential.
- Other info: Full UK Driving Licence required; apply now for an exciting career move!
The predicted salary is between 29000 - 31000 £ per year.
Salary: £35,000 - £37,000 per year
Permanent | Full-Time
Prestige Main Dealer | Career Progression | Training Provided
C&B Recruitment are currently recruiting for an experienced Service Advisor to join a successful and busy main dealer aftersales team. This is an excellent opportunity for a motivated and customer-focused individual to join a well-established dealership group offering fantastic earning potential, career development, and a supportive working environment.
We are looking for someone who can deliver exceptional customer service, confidently manage service bookings, and liaise effectively with the workshop team.
Service Advisor Role and Responsibilities:
- Act as the first point of contact for service customers, providing a professional and friendly welcome.
- Manage customer service enquiries, bookings, and follow-ups both in person and over the phone.
- Accurately record service requests and vehicle requirements.
- Liaise with the workshop and technical teams to schedule work efficiently.
- Keep customers updated with progress and ensure a high level of communication throughout the service or repair process.
- Upsell additional products and services where appropriate to meet customer needs and maximise revenue.
- Ensure all work is completed to the highest customer satisfaction levels.
- Maintain accurate customer and vehicle records using the dealer management system.
Requirements:
- Previous experience working as a Service Advisor, Aftersales Advisor, or Customer Service Advisor within a Main Dealer or automotive environment – essential.
- Strong customer service and communication skills.
- Good technical understanding of vehicle servicing and repairs would be beneficial.
- Ability to upsell additional products and services.
- Well-organised with excellent attention to detail.
- Team player with a proactive and positive attitude.
- Full UK Driving Licence – essential.
Benefits:
- £35,000 to £37,000 per year depending on experience and performance.
- Company car scheme available.
- Full pension scheme.
- Private healthcare plan.
- Ongoing manufacturer and customer service training.
- Career progression opportunities within a growing dealership group.
- Employee rewards, bonus schemes, and recognition programmes.
- Modern, high-tech dealership environment.
- Supportive and professional team culture.
If you are a customer-focused Service Advisor looking for your next move with great earning potential and career development, apply today!
For more information, please contact Ian Bowker at C&B Recruitment.
Service Advisor - Warrington employer: C&B Recruitment
Contact Detail:
C&B Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Warrington
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership. This knowledge will help you confidently discuss options with customers and demonstrate your commitment to providing exceptional service.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries and managing service bookings. Role-playing scenarios with a friend can help you feel more prepared for real-life interactions.
✨Tip Number 3
Network with current or former Service Advisors in the automotive industry. They can provide valuable insights into the role and may even share tips on how to stand out during the interview process.
✨Tip Number 4
Showcase your ability to upsell by preparing examples of how you've successfully done this in previous roles. Being able to demonstrate this skill will make you a more attractive candidate for the position.
We think you need these skills to ace Service Advisor - Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Advisor or in a similar customer service role. Emphasise your skills in managing service bookings, customer communication, and upselling products.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the automotive industry. Mention specific examples of how you've successfully managed customer enquiries and improved service processes in previous roles.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills, attention to detail, and ability to work as part of a team. These are crucial for the Service Advisor role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are key traits for a Service Advisor.
How to prepare for a job interview at C&B Recruitment
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to provide exceptional customer service is crucial. Prepare examples from your previous roles where you successfully managed customer enquiries or resolved issues, demonstrating your communication skills and customer focus.
✨Understand the Technical Aspects
While you don't need to be a mechanic, having a good understanding of vehicle servicing and repairs will help you communicate effectively with both customers and the workshop team. Brush up on common service procedures and terminology before the interview.
✨Demonstrate Your Organisational Skills
The role requires excellent organisation and attention to detail. Be ready to discuss how you manage multiple tasks, such as scheduling bookings and following up with customers, while ensuring all records are accurately maintained.
✨Prepare for Upselling Scenarios
Upselling is a key part of the Service Advisor role. Think of situations where you've successfully upsold products or services in the past. Be prepared to discuss your approach and how you identify customer needs to maximise revenue.
