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- Tasks: Be the friendly face for customers, managing service bookings and ensuring top-notch communication.
- Company: Join a well-established dealership group known for its supportive environment and career growth.
- Benefits: Enjoy a competitive salary, company car scheme, private healthcare, and ongoing training.
- Why this job: This role offers fantastic earning potential and the chance to develop your career in a modern setting.
- Qualifications: Previous experience in a similar role is essential, along with strong customer service skills.
- Other info: Full UK Driving Licence required; apply now for an exciting opportunity!
The predicted salary is between 36000 - 40000 £ per year.
Salary: £36,000 - £40,000 per year
Permanent | Full-Time Main Dealer | Career Progression | Training Provided
C&B Recruitment are currently recruiting for an experienced Service Advisor to join a successful and busy main dealer aftersales team. This is an excellent opportunity for a motivated and customer-focused individual to join a well-established dealership group offering fantastic earning potential, career development, and a supportive working environment.
We are looking for someone who can deliver exceptional customer service, confidently manage service bookings, and liaise effectively with the workshop team.
Service Advisor Role and Responsibilities:
- Act as the first point of contact for service customers, providing a professional and friendly welcome.
- Manage customer service enquiries, bookings, and follow-ups both in person and over the phone.
- Accurately record service requests and vehicle requirements.
- Liaise with the workshop and technical teams to schedule work efficiently.
- Keep customers updated with progress and ensure a high level of communication throughout the service or repair process.
- Upsell additional products and services where appropriate to meet customer needs and maximise revenue.
- Ensure all work is completed to the highest customer satisfaction levels.
- Maintain accurate customer and vehicle records using the dealer management system.
Requirements:
- Previous experience working as a Service Advisor, Aftersales Advisor, or Customer Service Advisor within a Main Dealer or automotive environment – essential.
- Strong customer service and communication skills.
- Good technical understanding of vehicle servicing and repairs would be beneficial.
- Ability to upsell additional products and services.
- Well-organised with excellent attention to detail.
- Team player with a proactive and positive attitude.
- Full UK Driving Licence – essential.
Benefits:
- £36,000 to £40,000 per year depending on experience and performance.
- Company car scheme available.
- Full pension scheme.
- Private healthcare plan.
- Ongoing manufacturer and customer service training.
- Career progression opportunities within a growing dealership group.
- Employee rewards, bonus schemes, and recognition programmes.
- Modern, high-tech dealership environment.
- Supportive and professional team culture.
If you are a customer-focused Service Advisor looking for your next move with great earning potential and career development, apply today! For more information, please contact Ian Bowker at C&B Recruitment.
Service Advisor - Oldham employer: C&B Recruitment
Contact Detail:
C&B Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Oldham
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership. This knowledge will help you engage confidently with customers and demonstrate your understanding of their needs during the interview.
✨Tip Number 2
Prepare to discuss your previous experience in customer service roles, particularly in the automotive sector. Highlight any specific achievements or situations where you successfully managed customer expectations or upsold services.
✨Tip Number 3
Showcase your communication skills by practising how you would explain technical information to customers in a clear and friendly manner. This is crucial for a Service Advisor role where customer interaction is key.
✨Tip Number 4
Demonstrate your organisational skills by preparing examples of how you've effectively managed multiple tasks or bookings in a busy environment. This will illustrate your ability to thrive in the fast-paced setting of a main dealer.
We think you need these skills to ace Service Advisor - Oldham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Advisor or in a similar customer service role. Emphasise your skills in managing service bookings, customer communication, and upselling products.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the automotive industry. Mention specific examples of how you've delivered exceptional service in previous roles.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills, attention to detail, and ability to work as part of a team. These are key attributes that the dealership is looking for.
Show Enthusiasm for the Role: Express your enthusiasm for the Service Advisor position and the opportunity to work in a supportive environment. Let them know why you want to join their team and how you can contribute to their success.
How to prepare for a job interview at C&B Recruitment
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to provide exceptional customer service is crucial. Prepare examples from your previous roles where you successfully managed customer enquiries or resolved issues, demonstrating your communication skills and customer focus.
✨Understand the Technical Aspects
While you don't need to be a mechanic, having a good understanding of vehicle servicing and repairs will set you apart. Brush up on common automotive terms and processes so you can confidently discuss them during the interview.
✨Demonstrate Your Organisational Skills
Being well-organised is key in this role. Be ready to discuss how you manage multiple tasks, such as scheduling bookings and following up with customers, while maintaining attention to detail. Consider sharing specific tools or methods you use to stay organised.
✨Prepare for Upselling Scenarios
Upselling is an important part of the Service Advisor role. Think of examples where you've successfully upsold products or services in the past. Be prepared to discuss your approach and how you identify customer needs to maximise revenue.
