At a Glance
- Tasks: Manage daily case workload to ensure trust and safety in online car buying.
- Company: Join Cazoo, a leader in revolutionising the automotive retail experience.
- Benefits: Enjoy competitive pay, hybrid work, and generous leave policies.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Make a real impact by protecting consumers and ensuring safe transactions.
- Qualifications: Strong communication skills and ability to handle pressure are essential.
The predicted salary is between 29700 - 36300 £ per year.
Cazoo, is the ultimate destination for car enthusiasts and buyers alike!
As a leader in the market, we pride ourselves on providing unparalleled search tools, expert car guides, insightful reviews, and a comprehensive vehicle price guide.
Our mission is simple: to empower buyers to find their perfect car efficiently and with confidence, while also helping automotive retailers reach millions of eager buyers.
At Cazoo, you'll be part of a team that's revolutionising the way people buy and sell cars.
If you're ready to drive your career forward in a dynamic, fast-paced environment, Cazoo is the place for you.
Join us and be a part of shaping the future of automotive retail!
The Role
Buying and selling cars online only works if people can trust it. That trust is exactly what this role protects.
You’ll manage the daily case workload across our Trust & Safety function — Consumer Support, Review Management, Dealer Investigations, Content Moderation and Law Enforcement Liaison — making sure every case is actioned within SLA and meets our quality standard.
This isn’t a role for someone who wants a quiet queue to work through.
You’ll be making judgement calls on real fraud, real complaints and real risk, often with incomplete information and always under time pressure.
- Reports To: Trust & Safety Manager
- What you’ll do
- Manage daily case workload in Salesforce, within agreed SLAs
- Respond to consumer support queries and reviews, escalating where needed
- Investigate fraudulent activity on dealer accounts and summarise findings for management
- Act as the liaison between Cazoo and law enforcement on fraud and criminal matters involving dealers or consumers
- Use our content moderation platform to catch fraudulent activity or offensive content across Cazoo platforms
- Keep detailed, accurate records of consumer interactions, fraud investigations, content violations and dealer monitoring
- Help surface data on key trends and insights across consumer support, fraud detection and dealer performance
- Work with stakeholders across the business on projects and process improvements that make the function sharper and faster
- Pick up ad-hoc tasks as needed to support the wider team
- What you’ll bring
- Sharp written and verbal communication, you can explain a complex case clearly and calmly, to colleagues and to law enforcement alike
- Genuine ownership: you take a case and see it through, rather than waiting to be told the next step
- A level head under pressure, fraud and abuse cases don't arrive on a schedule, and neither does the right response
- Strong prioritisation and time management across a live, shifting caseload
- Comfort working across departments and with external agencies
- High accuracy while juggling multiple open cases at once
- Resilience for a fast-paced, fast-growing environment where the volume and shape of the work changes week to week
Perks & Benefits
- Financials
- We offer an annual bonus scheme or commission plans for our Commercial team.
- We more than match your commitment to your pension, so when you contribute 6% , we put in 9%, taking your total up to 15% of your base salary.
- Quarterly value-led awards with generous cash prizes.
- Referral Bonus: Recommend a colleague, get £2,000.
- Work-Life
- 25 days (plus bank holidays)
- Hybrid role, two days a week based in our Richmond office
• Family Enhanced leave after 6 months of service
- Maternity/Pregnant Parent Leave: 20 weeks at 100% pay,.
- Paternity/Non-birth Parent Leave: 12 weeks at 100% pay.
- Volunteer Days: We offer 2 volunteer days a year so you can help out wherever matters to you.
- Health & Peace of Mind
- AXA Private Healthcare: High-level coverage for you, partners, and dependents—including pre-existing conditions.
- Bupa Dental: Level 2 coverage for cashback on preventative, restorative and emergency care.
- Private GP: 24/7 digital access via
- Income Protection: 13 weeks of sick pay, before going onto Long term Illness cover with Canada Life
- Life Assurance: 4x basic salary covered by Unum.
- Specialist Support: Free counseling and menopause/fertility support via Peppy.
- Your Growth
- Learning budget and continuous development opportunities. Every manager has a dedicated budget for your specific role development.
- The Extras
- Company issued laptop.
: Discounts at over 30,000 retailers and entertainment venues.
- Annual conference with top tier industry guest speakers. Past guests include names like Matthew Syed and Damian Hughes.
- Whether it’s our Summer bash or the annual festive party, we make sure we take the time to bring everyone together and celebrate in style.
- Free food & drinks in the office.
- We’re proud partners of Brentford FC, and we share the rewards with you.
From tickets to matches to the bucket-list opportunity to actually play on the pitch yourself, we bring you closer to the action.
Diversity & Inclusion at Cazoo
The best ideas come from people with different backgrounds, experiences and ways of thinking.
At Cazoo we are a place where people feel comfortable speaking up, contributing and growing.
Bring your perspective.
Bring your experience.
Be yourself.
#J-18808-Ljbffr
Trust & Safety Executive employer: Cazoo
Cazoo is an exceptional employer that prioritises employee well-being and growth, offering a hybrid work model with two days in the vibrant Richmond office. With generous benefits including enhanced family leave, a robust pension scheme, and a commitment to diversity and inclusion, Cazoo fosters a supportive environment where creativity thrives and employees can develop their skills through dedicated learning budgets. Join us to be part of a dynamic team that values your contributions and provides opportunities for meaningful impact in the B2B marketing landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Trust & Safety Executive
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Cazoo.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Cazoo. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Trust & Safety Executive
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Cazoo.
How to prepare for a job interview at Cazoo
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Cazoo's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Cazoo offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
