Head of Account Management (Maternity Cover) in Kingston upon Thames

Cazoo is the ultimate destination for car enthusiasts and buyers alike! As a leader in the market, we pride ourselves on providing unparalleled search tools, expert car guides, insightful reviews, and a comprehensive vehicle price guide. Our mission is simple: to empower buyers to find their perfect car efficiently and with confidence, while also helping automotive retailers reach millions of eager buyers. At Cazoo, you'll be part of a team that's revolutionising the way people buy and sell cars. If you're ready to drive your career forward in a dynamic, fast‑paced environment, Cazoo is the place for you.

We are seeking a dynamic Head of Account Management to lead our account management function, taking responsibility for a portfolio of £50m+ revenue across 5,000 independent dealers. Leading 4 Manager‑level direct reports and a wider team of 30+ Account Managers, you will drive a step‑change in performance, dealer engagement, and commercial impact as we evolve into a high‑growth, challenger automotive marketplace. This role is critical in shifting our approach from reactive account management to proactive, insight‑led dealer partnerships. You will lead the team through a major phase of transformation, including an updated version of our CRM platform, a billing partner transition, and a cultural reset focused on pace, accountability, and agility.

Contract Type: Fixed Term Contract (12 months – August start date)
Location: Richmond, UK – Hybrid

Commercial Performance & Growth

• Revenue & Retention: Deliver revenue growth, retention, and ARPD (Average Revenue per Dealer) across a large independent dealer base.
• Platform Health: Drive increased stock levels, quality of listings, and dealer engagement on the platform. Identify and unlock growth through dealer segmentation (high value vs. long tail), upselling premium products (e.g., visibility packages, featured listings), and improving conversion from stock sales.
• Strategic Relationships: Build deeper, more strategic relationships with key independent dealers and buying groups.
• Consultative Selling: Shift the team towards consultative, insight‑led conversations (focusing on performance, pricing, stock mix, and digital presence).
• Value Positioning: Position the company as a growth partner, not just a listings platform, moving the mindset from ‘Here are your leads’ to ‘Here’s how you grow your business on our platform.’

Leadership & Team Performance

• Team Development: Lead, coach, and develop 4 managers and the wider account management teams. Embed clear goals focused on stock upload and live listings, lead conversion, and drive sales discipline through robust pipeline management, structured account plans, and regular performance reviews.
• CRM Evolution: Lead the function through CRM updates and full adoption to improve visibility of dealer performance, activity tracking, and data‑driven decision‑making.
• Billing Transition: Oversee the transition to a new billing partner, ensuring minimal dealer disruption, clear communication, and improved commercial transparency.
• Cultural Reset: Use this transformation phase as a catalyst to reset standards, behaviours, and ways of working.

Challenger Brand Mindset

Instil a fast‑paced, agile, challenger culture across the team that rewards ownership, accountability, a bias for action, and a continuous test‑and‑learn approach.

Data, Insight & Performance Management

• Leverage CRM and marketplace data to identify underperforming dealers, spot growth opportunities, and drive targeted interventions.
• Build a culture where account managers use data insights to challenge dealers and recommend actions to improve their performance.

Cross‑Functional Collaboration

Partner closely with all areas of the business focusing particularly on Product, Marketing, and Commercial Operations to improve the overall dealer experience.

Key Skills & Experience

• Leadership: Proven experience leading multi‑layered sales or account management teams. Preferable experience working within automotive, digital marketplaces, or high‑volume B2B SaaS/digital environments.
• Commercial Acumen: Track record of managing multi‑million revenue portfolios, driving customer growth, and improving retention.
• Change Management: Demonstrated experience leading teams through change (e.g., CRM implementations, billing systems, or major process transformations).
• Execution: Superb ability to balance high‑level strategic thinking with hands‑on, tactical execution.

Success Looks Like

• Tangible growth in dealer revenue, retention, and share of wallet.
• Increased stock levels and listing quality across the platform.
• Measurable improvement in dealer engagement and satisfaction.
• Successful rollout and full team adoption of the new CRM and billing platforms.
• A highly visible shift to a high‑performance, challenger sales culture.
• Stronger positioning of the company as a trusted, consultative dealer growth partner.

At Cazoo, we’re fearlessly committed to helping car buyers and dealers save time, money, and energy. If you’re ready to challenge the status quo, give it your all, and come out smiling, you’ll fit right in. You can expect a fast pace, plenty of support and a commitment to work flexibility.

Benefits

• We offer an annual bonus scheme or commission plans for our Commercial team.
• We match your pension contribution – we contribute 6% and we add 9%, bringing your total to 15% of your base salary.
• Quarterly value‑led awards with generous cash prizes.
• Referral Bonus: Recommend a colleague, receive £2,000.
• Hybrid role, two days a week based in our Richmond office.
• Family‑enhanced leave after 6 months of service: Maternity/Pregnant parent leave – 20 weeks at 100% pay; Paternity/Non‑birth parent leave – 12 weeks at 100% pay.
• Volunteer days: 2 days a year to support causes you care about.

Health & Peace of Mind

• AXA Private Healthcare: High‑level coverage for you, partners, and dependents, including pre‑existing conditions.
• Bupa Dental: Level 2 coverage for cashback on preventative, restorative and emergency care.
• Private GP: 24/7 digital access via Help@Hand.
• Income Protection: 13 weeks of sick pay, before moving to long‑term illness cover with Canada Life.
• Life Assurance: 4× basic salary covered by Unum.
• Specialist Support: Free counselling and menopause/fertility support via Peppy.

Learning & Development

Learning budget and continuous development opportunities for every manager.

Extras

• Your choice of a MacBook or Windows laptop.
• Perks@Work: Discounts at over 30,000 retailers and entertainment venues.
• Annual conference with top‑tier industry guest speakers.
• Social events such as a summer bash and an annual festive party.
• Free food & drinks in the office.
• We’re proud partners of Brentford FC, sharing rewards with you – from match tickets to the possibility of playing on the pitch.

Diversity & Inclusion at Cazoo

Here at Cazoo we are on a mission to create a culture where all our teams are inspired to share their passion, talents and ideas with equal opportunities for growth and career development throughout both of our brands. We know that a diverse and inclusive team drives creativity and makes both our brands stronger. That’s why we’re committed to discovering new talent and employing people who reflect the nature of the society around us, so that when you join Cazoo you can be you!