At a Glance
- Tasks: Lead account management, drive dealer engagement, and oversee a £50 million portfolio.
- Company: Dynamic automotive company focused on growth and innovation.
- Benefits: Annual bonus, hybrid work, health coverage, and generous family leave.
- Other info: Join a culture that values accountability, continuous learning, and diversity.
- Why this job: Transform the team and make a real impact in a fast-paced environment.
- Qualifications: Proven leadership in sales or account management, preferably in B2B or digital sectors.
The predicted salary is between 80000 - 100000 £ per year.
The Head of Account Management will lead the account management function, overseeing a portfolio of over £50 million across 5,000 independent dealers. The role will drive dealer engagement, commercial performance and transformation of the team.
Commercial Performance & Growth
- Revenue & Retention: Deliver revenue growth, retention and ARPD across a large independent dealer base.
- Platform Health: Increase stock levels, listing quality and dealer engagement on the platform. Identify and unlock growth through dealer segmentation (high value vs. long tail), upselling premium products (e.g., visibility packages, featured listings), and improving conversion from stock sales.
- Strategic Relationships: Build deeper, more strategic relationships with key independent dealers and buying groups.
- Consultative Selling: Shift the team toward consultative, insight-led conversations.
- Value Positioning: Position the company as a growth partner, moving from “Here are your leads” to “Here’s how you grow your business on our platform.”
Leadership & Team Performance
- Team Development: Lead, coach and develop 4 managers and the wider account management teams. Embed clear goals focused on stock upload and live listings, lead conversion, and drive sales discipline through robust pipeline management, structured account plans and regular performance reviews.
- CRM Evolution: Lead the function through CRM updates and full adoption to improve visibility of dealer performance, activity tracking and data-driven decision-making.
- Billing Transition: Oversee transition to a new billing partner, ensuring minimal dealer disruption and improved commercial transparency.
- Cultural Reset: Use the transformation phase as a catalyst to reset standards, behaviours and ways of working.
Challenger Brand Mindset
- Instill a fast-paced, agile culture that rewards ownership, accountability, bias for action and continuous test-and-learn.
Data, Insight & Performance Management
- Leverage CRM and marketplace data to identify underperforming dealers and spot growth opportunities. Build a culture where account managers use data insights to challenge dealers and recommend actions to improve performance.
Cross-Functional Collaboration
- Internal Alignment: Partner closely with Product, Marketing and Commercial Operations to improve the overall dealer experience.
Key Skills & Experience
- Leadership: Proven experience leading multi-layered sales or account management teams. Preferable experience in automotive, digital marketplaces or high-volume B2B SaaS/digital environments.
- Commercial Acumen: Track record of managing multi-million revenue portfolios, driving customer growth and improving retention.
- Change Management: Experience leading teams through CRM implementations, billing systems or major process transformations.
- Execution: Ability to balance high-level strategic thinking with hands-on tactical execution.
Success Looks Like
- Tangible growth in dealer revenue, retention and share of wallet.
- Increased stock levels and listing quality.
- Measurable improvement in dealer engagement and satisfaction.
- Successful rollout and full team adoption of the new CRM and billing platforms.
- A shift to a high-performance, challenger sales culture.
- Stronger positioning as a trusted, consultative dealer growth partner.
Benefits
- An annual bonus scheme or commission plan for the Commercial team.
- Matching pension contributions: when you contribute 6%, we contribute 9% (total 15% of base salary).
- Quarterly value-led awards with generous cash prizes.
- Referral bonus: £2,000 for recommending a colleague.
- Hybrid role: two days a week based in Richmond office.
- Family enhanced leave after 6 months of service: Maternity/Pregnant parent leave: 20 weeks at 100% pay. Paternity/Non-birth parent leave: 12 weeks at 100% pay.
- Volunteer days: 2 volunteer days a year.
Health & Peace of Mind
- AXA Private Healthcare – high-level coverage for you, partners and dependents, including pre-existing conditions.
- Bupa Dental – Level 2 coverage for cashback on preventive, restorative and emergency care.
- Private GP – 24/7 digital access via Help@Hand.
- Income Protection – 13 weeks of sick pay before long-term illness cover with Canada Life.
- Life Assurance – 4× basic salary covered by Unum.
- Specialist support – free counselling and menopause/fertility support via Peppy.
Learning & Development
- Learning budget and continuous development opportunities; every manager has a dedicated budget for role development.
The Extras
- Choice of MacBook or Windows laptop.
- Perks@Work – discounts at over 30,000 retailers and entertainment venues.
- Annual conference with industry guest speakers.
- Summer bash and annual festive party.
- Free food and drinks in the office.
- Brentford FC partnership – tickets and opportunities to play on the pitch.
We celebrate diversity and inclusion; we encourage people with different backgrounds to apply.
Head of Account Management employer: Cazoo
As the Head of Account Management, you will join a dynamic and innovative company that prioritises employee growth and well-being. With a strong focus on leadership development, a hybrid work model in the vibrant Richmond area, and comprehensive benefits including enhanced family leave and private healthcare, we foster a culture of accountability and continuous learning. Our commitment to diversity and inclusion ensures a supportive environment where every team member can thrive and contribute to meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Account Management
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're not just looking for any job, but the right fit for both you and them.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience and skills can drive growth and performance, especially in account management. Highlight your leadership style and how you can transform teams to achieve results. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. So, get those applications in and let’s make it happen!
We think you need these skills to ace Head of Account Management
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Head of Account Management role. Highlight your experience in leading sales teams and managing large portfolios, just like we do at StudySmarter.
Showcase Your Achievements:Don’t just list your responsibilities; show us what you’ve achieved! Use numbers and examples to demonstrate how you've driven revenue growth and improved retention in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about account management and how you can help transform our team into a high-performance culture.
Apply Through Our Website:We love it when candidates apply directly through our website. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Cazoo
✨Know Your Numbers
Make sure you’re familiar with key metrics related to revenue growth, retention, and dealer engagement. Be ready to discuss how you’ve driven similar results in past roles, especially in high-volume B2B environments.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership experience, particularly in coaching and developing teams. Discuss how you've instilled a culture of accountability and performance, and be ready to share specific outcomes from your leadership.
✨Understand the Market
Research the automotive and digital marketplace landscape. Be prepared to discuss trends, challenges, and opportunities that could impact the company’s growth and how you can leverage data insights to drive performance.
✨Emphasise Consultative Selling
Demonstrate your ability to shift conversations from transactional to consultative. Prepare to explain how you’ve successfully positioned yourself as a growth partner for clients, focusing on value creation rather than just lead generation.
