Salesforce Product Owner in Richmond

Cazoo is the ultimate destination for car enthusiasts and buyers alike! As a leader in the market, we pride ourselves on providing unparalleled search tools, expert car guides, insightful reviews, and a comprehensive vehicle price guide. Our mission is simple: to empower buyers to find their perfect car efficiently and with confidence, while also helping automotive retailers reach millions of eager buyers. At Cazoo, you'll be part of a team that's revolutionising the way people buy and sell cars. If you're ready to drive your career forward in a dynamic, fast-paced environment, Cazoo is the place for you.

Reports To: Head of Commercial Operations

Contract Type: Permanent

Location: Richmond UK, Hybrid

Role Overview

We're looking for a Salesforce Product Owner to act as the strategic bridge between our Salesforce development team and the wider business. In this role, you'll facilitate the delivery of Salesforce solutions that directly support our strategic goals, ensuring the platform evolves in step with business priorities. You'll own the Salesforce product backlog, capture business requirements, and drive smooth delivery across agile sprints and project cycles. This role sits at the intersection of business engagement, agile delivery, and product ownership and it's one where you'll make a real difference.

Key Responsibilities

• Build strong relationships with internal stakeholders across departments to deeply understand their needs, pain points, and strategic priorities.
• Map out end-to-end business processes, identifying areas for improvement or automation through Salesforce.
• Collaborate with key stakeholders across Commercial Operations, Sales, Marketing, and Finance to understand and shape commercial requirements.
• Ensure business users are informed and prepared for platform changes, working alongside training or change management teams as needed.
• Own and manage the Salesforce Jira backlog, ensuring all user stories and tickets are well-documented, prioritised, and ready for development.
• Act as the voice of the Salesforce product in meetings, key updates, and broader project sessions, keeping business goals clearly represented in every decision.

About You

• Proven experience as a Product Owner, Product Manager, Business Analyst, or in a similar product-focused role.
• Solid knowledge of Salesforce platform capabilities and features (e.g. Sales Cloud, Service Cloud).
• Strong stakeholder management skills, you're good at gathering requirements and turning business needs into clear, actionable plans.
• Able to document and map processes and customer journeys clearly, using whatever tools help tell the story.
• Confident managing a product backlog and running agile ceremonies, with hands-on experience in tools like Jira.
• A natural communicator who can bridge technical and non-technical perspectives without losing anyone along the way.
• Someone who thrives when things move fast, you're comfortable juggling priorities and keeping multiple stakeholders in the loop.

At Cazoo, we’re fearlessly committed to helping car buyers and dealers save time, money, and energy. If you’re ready to challenge the status quo, give it your all, and come out smiling, you’ll fit right in. You can expect a fast pace, plenty of support and a commitment to work flexibility. Are you ready?

Perks & Benefits

• Financials: We offer an annual bonus scheme or commission plans for our Commercial team.
• Pension: We more than match your commitment to your pension, so when you contribute 6%, we put in 9%, taking your total up to 15% of your base salary.
• Quarterly value-led awards with generous cash prizes.
• Referral Bonus: Recommend a colleague, get £2,000.

Work-Life

• 25 days (plus bank holidays)
• Hybrid role, two days a week based in our Richmond office
• Family Enhanced leave after 6 months of service:
• Maternity/Pregnant Parent Leave: 20 weeks at 100% pay.
• Paternity/Non-birth Parent Leave: 12 weeks at 100% pay.
• Volunteer Days: We offer 2 volunteer days a year so you can help out wherever matters to you.

Health & Peace of Mind

• Comprehensive cover so you (and your favourite people) have the care you need.
• AXA Private Healthcare: High-level coverage for you, partners, and dependents—including pre-existing conditions.
• Bupa Dental: Level 2 coverage for cashback on preventative, restorative and emergency care.
• Private GP: 24/7 digital access via Help@Hand.
• Income Protection: 13 weeks of sick pay, before going onto Long term Illness cover with Canada Life.
• Life Assurance: 4x basic salary covered by Unum.
• Specialist Support: Free counseling and menopause/fertility support via Peppy.

Your Growth

• We hired you for your talent, and we’re committed to helping you expand it.
• Learning budget and continuous development opportunities. Every manager has a dedicated budget for your specific role development.

The Extras

• Your choice of a MacBook or Windows laptop.
• Perks@Work: Discounts at over 30,000 retailers and entertainment venues.
• Annual conference with top tier industry guest speakers. Past guests include names like Matthew Syed and Damian Hughes.
• Whether it’s our Summer bash or the annual festive party, we make sure we take the time to bring everyone together and celebrate in style.
• Free food & drinks in the office.
• We’re proud partners of Brentford FC, and we share the rewards with you. From tickets to matches to the bucket-list opportunity to actually play on the pitch yourself, we bring you closer to the action.

Diversity & Inclusion at Cazoo & MOTORS

The best ideas come from people with different backgrounds, experiences and ways of thinking. At Cazoo we are a place where people feel comfortable speaking up, contributing and growing. Bring your perspective. Bring your experience. Be yourself.