IT Manager in Richmond

Cazoo is the ultimate destination for car enthusiasts and buyers alike! As a leader in the market, we pride ourselves on providing unparalleled search tools, expert car guides, insightful reviews, and a comprehensive vehicle price guide. Our mission is simple: to empower buyers to find their perfect car efficiently and with confidence, while also helping automotive retailers reach millions of eager buyers. At Cazoo, you'll be part of a team that's revolutionising the way people buy and sell cars. If you're ready to drive your career forward in a dynamic, fast-paced environment, Cazoo is the place for you. Join us and be a part of shaping the future of automotive retail!

Reports to: Director of Technology

Contract Type: Permanent

Location: Hybrid - 4 days a week in office (Richmond, SW London)

We are recruiting for an IT Manager to manage and deliver day-to-day IT operations, ensuring stability, performance, and consistent user support across the business. This is a vital enablement role designed to help all of our teams thrive by providing the technical foundation they need to succeed. As we navigate our transition into Cazoo, you will play a key part in maintaining our core processes and ensuring operational continuity. Your focus will be on keeping our systems dependable and our people supported, providing a steady hand during this period of business change.

• IT Support & Service Management: Own and manage the internal IT support function and service desk, ensuring effective day-to-day delivery across incident, request, and change processes. Track and improve service performance, SLAs, and user satisfaction through continual improvement. Manage and optimise the IT service management platform (Freshservice), including ticketing workflows, automation, and reporting. Provide hands-on technical support during escalations and high-priority incidents, and mentor IT support staff.
• User Lifecycle & Device Management: Oversee end-to-end onboarding and offboarding, ensuring user accounts, access, and devices are provisioned and deprovisioned securely via a documented JML process. Manage procurement and lifecycle of laptops, mobile devices, and peripherals. Maintain endpoint management standards using Microsoft Intune, Jamf, and Apple Business Manager across Windows and Apple devices.
• Systems, Infrastructure & Security: Administer core business systems including Microsoft 365, Google Workspace, Slack, and other SaaS tools. Monitor and maintain internal networks, backup solutions, patching, and infrastructure services. Support IT policy, access control, endpoint compliance, and audit requirements in line with InfoSec standards.
• Vendor & Supplier Management: Manage supplier relationships, holding third parties accountable to agreed SLAs. Support contract renewals, licensing, and commercial management of IT services.
• Leadership & Stakeholder Management: Line manage IT support staff, including 1:1s, performance management, and development. Act as the key operational IT contact across the business, communicating clearly with non-technical stakeholders.

• Strong experience in IT operations or service delivery, with hands-on responsibility for support and service performance.
• Solid administration experience across Microsoft 365, Google Workspace, and a modern workplace tech stack.
• Hands-on experience with Intune, Jamf, and Apple Business Manager.
• Experience managing third-party suppliers and overseeing SLAs.
• A solid grasp of ITSM principles across incident, request, and change management.
• A proactive, service-first mindset with a passion for continuous improvement and modernising IT operations.

• Financials: We offer an annual bonus scheme or commission plans for our Commercial team. We more than match your commitment to your pension, so when you contribute 6%, we put in 9%, taking your total up to 15% of your base salary. Quarterly value-led awards with generous cash prizes. Referral Bonus: Recommend a colleague, get £2,000.
• Work-Life: 25 days (plus bank holidays). Hybrid role, two days a week based in our Richmond office. Family Enhanced leave after 6 months of service: Maternity/Pregnant Parent Leave: 20 weeks at 100% pay. Paternity/Non-birth Parent Leave: 12 weeks at 100% pay. Volunteer Days: We offer 2 volunteer days a year so you can help out wherever matters to you.
• Health & Peace of Mind: AXA Private Healthcare: High-level coverage for you, partners, and dependents—including pre-existing conditions. Bupa Dental: Level 2 coverage for cashback on preventative, restorative and emergency care. Private GP: 24/7 digital access via Help@Hand. Income Protection: 13 weeks of sick pay, before going onto Long term Illness cover with Canada Life. Life Assurance: 4x basic salary covered by Unum. Specialist Support: Free counselling and menopause/fertility support via Peppy.
• Your Growth: Learning budget and continuous development opportunities. Every manager has a dedicated budget for your specific role development.
• The Extras: Your choice of a MacBook or Windows laptop. Perks@Work: Discounts at over 30,000 retailers and entertainment venues. Annual conference with top tier industry guest speakers. Whether it’s our Summer bash or the annual festive party, we make sure we take the time to bring everyone together and celebrate in style. Free food & drinks in the office. We’re proud partners of Brentford FC, and we share the rewards with you.

Diversity & Inclusion at Cazoo: The best ideas come from people with different backgrounds, experiences and ways of thinking. At Cazoo we are a place where people feel comfortable speaking up, contributing and growing. Bring your perspective. Bring your experience. Be yourself.