Business Operations Lead in Richmond

Cazoo & MOTORS is the ultimate destination for car enthusiasts and buyers alike! As a leader in the market, we pride ourselves on providing unparalleled search tools, expert car guides, insightful reviews, and a comprehensive vehicle price guide. Our mission is simple: to empower buyers to find their perfect car efficiently and with confidence, while also helping automotive retailers reach millions of eager buyers.

We're looking for a Business Operations Lead that strengthens our operating rhythm, accountability, and execution across the business, ensuring priorities convert into real progress. Working closely with the Chief of Staff and Leadership Team, you’ll bring structure, visibility, and follow-through to how we execute. You’ll help teams stay aligned, remove bottlenecks, and ensure work moves forward.

This is a company-wide execution role. You won’t own the strategy or overall operating system, but you will make sure it runs effectively day-to-day. You’ll act as a force multiplier to the Chief of Staff, extending their reach and helping to drive accountability across the business.

What you'll own:

• This role is accountable for driving adoption and outcomes, rather than owning underlying tools or systems directly.
• Execution & Project Management Discipline:

• Maintain a clear, up-to-date view of all key company initiatives.
• Ensure every initiative has strong fundamentals: clear ownership, defined scope, milestones, and success metrics.
• Track progress consistently and follow up to maintain momentum and accountability.
• Identify and escalate risks, blockers, and slipping timelines early.
• Raise the standard of project management across the business.
• Drive project health and visibility, not ownership.
• Support teams in structuring work effectively (milestones, dependencies, timelines), particularly in ambiguous or complex initiatives.
• Continuously look for improvements in project management across the business, including which tools and processes are rolled out.

• Support the Chief of Staff in running planning and reporting cycles for Objectives, Key Results (OKRs), and Quarterly Business Reviews (QBRs).
• Ensure inputs are prepared, progress is tracked, and outputs are clear and actionable.
• Track actions and decisions from leadership forums to ensure follow-through.
• Help maintain consistency and discipline across company-wide cadence.

• Maintain simple, reliable reporting that provides a clear view of progress against priorities.
• Partner with Analytics to improve visibility through dashboards and tracking.
• Act as a central point of truth for what’s happening across the business.
• Provide structured updates on progress, risks, and delivery status to the Chief of Staff and CEO.

• Roll out and reinforce consistent ways of working across teams.
• Identify where processes or collaboration are breaking down and propose improvements.
• Support adoption of core tools (e.g. Workvivo, Notion, Product Board) to improve clarity and execution.
• Partner with the AI Steering Committee to support automation and efficiency initiatives.
• Design simple, scalable processes with a low tolerance for unnecessary complexity.

We’re looking for someone who has operated in fast-scaling, often ambiguous environments, and can bring clarity and structure across the business. You'll be confident in influencing change and navigating complex stakeholder dynamics.

What You’ll Bring:

• Experience in strategy, operations, project management, consulting, or a Chief of Staff (CoS) environment.
• Experience running OKRs or structured planning cycles.
• Strong analytical and organisational skills.
• Comfortable working across teams without formal authority.
• High follow-through.
• Calm under ambiguity.
• High curiosity.
• Highly collaborative, with a low-ego, team-first approach.
• Track record in a stabilisation or transformation environment.

What Success Looks Like 6-9 months:

• Company-wide OKR adoption with high clarity on ownership and metrics.
• Quarterly priorities delivered on time with clear reporting cadence.
• Reduction in stalled or unowned initiatives.
• Standardised operating rhythm adopted across all functions.
• Improved leadership visibility on delivery (single source of truth dashboards).
• Clear business-wide documentation with regular progress updates.

At Cazoo we’re fearlessly committed to helping car buyers and dealers save time, money, and energy. If you’re ready to challenge the status quo, give it your all, and come out smiling, you’ll fit right in. You can expect a fast pace, plenty of support and a commitment to work flexibility. Are you ready?

Perks & Benefits:

• Financials: We offer an annual bonus scheme. We more than match your commitment to your pension, so when you contribute 6%, we put in 9%, taking your total up to 15% of your base salary. Quarterly value-led awards with generous cash prizes. Referral Bonus: Recommend a colleague, get £2,000.
• Work-Life: 25 days (plus bank holidays). Hybrid setup - Hybrid/Remote setup dependent on your role.
• Family: Maternity/Pregnant Parent Leave: 20 weeks at 100% pay. Paternity/Non-birth Parent Leave: 12 weeks at 100% pay. Volunteer Days: We offer 2 volunteer days a year.
• Health & Peace of Mind: Comprehensive cover for you and your loved ones. AXA Private Healthcare: High-level coverage for you, partners, and dependents. Bupa Dental: Level 2 coverage for cashback on preventative, restorative and emergency care. Private GP: 24/7 digital access via Help@Hand. Income Protection: 13 weeks of sick pay. Life Assurance: 4x basic salary covered by Unum. Specialist Support: Free counseling and menopause/fertility support via Peppy.
• Your Growth: Learning budget and continuous development opportunities.
• The Extras: Your choice of a MacBook or Windows laptop. Discounts at over 30,000 retailers and entertainment venues. Annual conference with top tier industry guest speakers. Free food & drinks in the office.

Diversity & Inclusion at Cazoo: Here at Cazoo, we are on a mission to create a culture where all our teams are inspired to share their passion, talents and ideas with equal opportunities for growth and career development. We know that a diverse and inclusive team drives creativity and makes us stronger.