At a Glance
- Tasks: Lead a dynamic team to drive revenue growth and dealer engagement in the automotive marketplace.
- Company: Join a fast-paced, innovative company transforming the automotive industry.
- Benefits: Enjoy competitive pay, hybrid work, generous holiday, and health perks.
- Other info: Be part of a diverse team that values creativity and personal growth.
- Why this job: Make a real impact by shaping the future of dealer partnerships and performance.
- Qualifications: Proven leadership in sales or account management, preferably in automotive or digital markets.
The predicted salary is between 80000 - 100000 € per year.
About the Role
We are seeking a dynamic Head of Account Management to lead our account management function, taking responsibility for a portfolio of £50m+ revenue across 5,000 independent dealers. Leading 4 Manager‑level direct reports and a wider team of 30+ Account Managers, you will drive a step‑change in performance, dealer engagement, and commercial impact as we evolve into a high‑growth, challenger automotive marketplace.
Reports To: Sales Director
Contract Type: Fixed Term Contract (12 months)
Location: Richmond UK, Hybrid
Commercial Performance & Growth
- Revenue & Retention: Deliver revenue growth, retention, and ARPD (Average Revenue per Dealer) across a large independent dealer base.
- Platform Health: Drive increased stock levels, quality of listings, and dealer engagement on the platform.
- Identify and unlock growth through:
- Dealer segmentation (high value vs. long tail).
- Upselling premium products (e.g., visibility packages, featured listings).
- Improving conversion from stock sales.
Dealer Partnership Strategy
- Strategic Relationships: Build deeper, more strategic relationships with key independent dealers and buying groups.
- Consultative Selling: Shift the team towards consultative, insight‑led conversations (focusing on performance, pricing, stock mix, and digital presence).
- Value Positioning: Position the company as a growth partner, not just a listings platform, moving the mindset from “Here are your leads” to “Here’s how you grow your business on our platform.”
Leadership & Team Performance
- Team Development: Lead, coach, and develop 4 managers and the wider account management teams. Embed clear goals focused on:
- Dealer activation & retention.
- Revenue per dealer.
- Stock upload and live listings.
- Lead conversion.
- Drive sales discipline through robust pipeline management, structured account plans, and regular performance reviews.
Transformation & Change Leadership
- CRM Evolution: Lead the function through CRM updates and full adoption to improve visibility of dealer performance, activity tracking, and data‑driven decision‑making.
- Billing Transition: Oversee the transition to a new billing partner, ensuring minimal dealer disruption, clear communication, and improved commercial transparency.
- Cultural Reset: Use this transformation phase as a catalyst to reset standards, behaviours, and ways of working.
Challenger Brand Mindset
Instil a fast‑paced, agile, challenger culture across the team that rewards ownership, accountability, a bias for action, and a continuous test‑and‑learn approach.
Data, Insight & Performance Management
- Leverage CRM and marketplace data to identify underperforming dealers, spot growth opportunities, and drive targeted interventions.
- Build a culture where account managers use data insights to challenge dealers and recommend actions to improve their performance.
Cross‑Functional Collaboration
- Internal Alignment: Partner closely with all areas of the business focusing particularly on Product, Marketing, and Commercial Operations to improve the overall dealer experience.
Key Skills & Experience
- Leadership: Proven experience leading multi‑layered sales or account management teams. Preferable experience working within automotive, digital marketplaces, or high‑volume B2B SaaS/digital environments.
- Commercial Acumen: Track record of managing multi‑million‑pound revenue portfolios, driving customer growth, and improving retention.
- Change Management: Demonstrated experience leading teams through change (e.g., CRM implementations, billing systems, or major process transformations).
- Execution: Superb ability to balance high‑level strategic thinking with hands‑on, tactical execution.
Success Looks Like
- Tangible growth in dealer revenue, retention, and share of wallet.
- Increased stock levels and listing quality across the platform.
- Measurable improvement in dealer engagement and satisfaction.
- Successful rollout and full team adoption of the new CRM and billing platforms.
- A highly visible shift to a high‑performance, challenger sales culture.
- Stronger positioning of the company as a trusted, consultative dealer growth partner.
Perks & Benefits
- Financials:
- Annual bonus scheme or commission plans for the Commercial team.
- Matching pension contribution: contribute 6%, we put in 9%, up to 15% of base salary.
- Quarterly value‑led awards with generous cash prizes.
- Referral Bonus: Recommend a colleague, receive £2,000.
- Work‑Life:
- 25 days of holiday plus bank holidays.
- Hybrid role, two days a week based in Richmond office.
- Family Enhanced leave after 6 months of service: Maternity/Pregnant Parent Leave – 20 weeks at 100% pay; Paternity/Non‑birth Parent Leave – 12 weeks at 100% pay.
- Volunteer Days: 2 days a year to help out wherever matters to you.
- Health & Peace of Mind:
- AXA Private Healthcare: High‑level coverage for you, partners, and dependents, including pre‑existing conditions.
- Bupa Dental: Level 2 coverage for cashback on preventative, restorative and emergency care.
- Private GP: 24/7 digital access via Help@Hand.
- Income Protection: 13 weeks of sick pay; long‑term illness cover with Canada Life.
- Life Assurance: 4× basic salary covered by Unum.
- Specialist Support: Free counseling and menopause/fertility support via Peppy.
- Your Growth: Learning budget and continuous development opportunities. Every manager has a dedicated budget for role‑specific development.
- The Extras:
- Choice of a MacBook or Windows laptop.
- Perks@Work: Discounts at over 30,000 retailers and entertainment venues.
- Annual conference with top‑tier industry guest speakers.
- Social events: Summer bash, annual festive party, and more.
- Free food & drinks in the office.
- Brentford FC partnership: opportunities for tickets and special events.
Diversity & Inclusion at Cazoo & MOTORS
A diverse and inclusive team drives creativity and makes both our brands stronger. We are committed to discovering new talent and employing people who reflect the nature of the society around us, so that when you join, you can be you!
Head of Account Management (Maternity Cover) in London employer: Cazoo & MOTORS
Cazoo is an exceptional employer, offering a dynamic work environment in Richmond, UK, where innovation and growth are at the forefront of our mission. With a strong focus on employee development, generous benefits including enhanced family leave, and a commitment to diversity and inclusion, we empower our team to thrive both personally and professionally. Join us to be part of a fast-paced, challenger culture that rewards accountability and fosters meaningful relationships with independent dealers.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Account Management (Maternity Cover) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the automotive industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they position themselves as a growth partner. This will help you tailor your responses and show that you’re not just looking for any job, but the right fit for both you and them.
✨Tip Number 3
Practice your consultative selling skills! Think about how you can shift conversations from just listing products to discussing how you can help dealers grow their businesses. Role-play with a friend or mentor to get comfortable with this approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team and contributing to our high-growth journey.
We think you need these skills to ace Head of Account Management (Maternity Cover) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Account Management role. Highlight your experience in leading teams, managing large revenue portfolios, and driving growth in a similar environment. We want to see how you can bring your unique skills to our dynamic team!
Showcase Your Leadership Style:In your application, give us a glimpse of your leadership approach. Share examples of how you've developed teams and driven performance in the past. We’re looking for someone who can instil a fast-paced, agile culture, so let that shine through!
Demonstrate Commercial Acumen:We love numbers! Include specific achievements related to revenue growth, retention, and dealer engagement. Use data to back up your claims and show us how you’ve successfully managed multi-million-pound portfolios in the past.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Cazoo & MOTORS
✨Know Your Numbers
As a Head of Account Management, you'll be dealing with significant revenue figures. Brush up on your understanding of revenue growth, retention rates, and ARPD. Be ready to discuss how you've driven these metrics in previous roles and how you plan to do so here.
✨Showcase Your Leadership Style
You'll be leading a team of managers and account managers, so it's crucial to articulate your leadership philosophy. Prepare examples of how you've developed teams, set clear goals, and fostered a high-performance culture. Highlight any experience you have with change management, especially in fast-paced environments.
✨Understand the Dealer Perspective
Since the role involves building strategic relationships with independent dealers, demonstrate your understanding of their needs. Think about how you can position the company as a growth partner rather than just a listings platform. Bring insights on consultative selling and how you've successfully engaged clients in the past.
✨Emphasise Data-Driven Decision Making
The job requires leveraging CRM and marketplace data to drive performance. Be prepared to discuss how you've used data to identify growth opportunities and improve dealer engagement. Share specific examples of how data insights have influenced your strategies and decision-making processes.
