Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support EMEA customers in maximising software value and ensuring a positive experience.
- Company: Join Cayuse, a leader in empowering scientific research with innovative technology.
- Benefits: Enjoy hybrid working, full training, and a collaborative team environment.
- Why this job: Make a real impact on customer success in a growing software company.
- Qualifications: 2 years of customer experience with strong communication and problem-solving skills.
- Other info: Be part of an inclusive culture that celebrates diversity and fosters excellence.
The predicted salary is between 28800 - 48000 £ per year.
The exciting world of scientific research is fueled by people with a passion for solving complex problems. At Cayuse, we are committed to our customers' success by empowering organizations to conduct globally connected research that advances their impact on science, discovery and society. We build on that commitment with proven, integrated and easy-to-use technology that delivers exceptional value, and world class service and support that accelerates outcomes.
We are seeking an enthusiastic and customer-focused individual to join our Customer Success team. As an Entry-Level Customer Success Manager, you will support our EMEA software customers in achieving maximum value from their investment and ensuring a positive customer experience.
As a regional customer success manager, you are responsible for the post-sale customer experience, providing best practice guidance, and managing proactive touchpoints to support account health. Your work will directly impact customer adoption, engagement, and retention.
Responsibilities- Serve as a primary point of contact for existing customers
- Establish rapport quickly and build strong working relationships with customers to understand their goals and ensure they see value from our software
- Maintain consistent engagement, regularly checking in with customers and providing value in each interaction
- Handle difficult conversations professionally by addressing concerns and objections constructively, seeking mutually beneficial solutions
- Respond to customer queries promptly and coordinate with internal teams to resolve issues
- Liaise with Customer Support, Engineers, Product and Technical Teams to streamline issue resolutions
- Drive participation in marketing initiatives and encourage customers to provide testimonials or participate in case studies
- Monitor customer usage and identify opportunities to improve engagement and satisfaction
- Assist with renewals, working in collaboration with sales, ensuring customer needs are met and expectations are managed
- Maintain accurate records and notes within the CRM and customer management tools
- Strong customer empathy and passion for client success
- Skilled at guiding discussions and fostering shared understanding
- Analytical and process-oriented with excellent presentation skills
- Proactive problem-solving and anticipation of client needs
- Minimum 2 years of customer experience, with excellent verbal and written communication skills, ideally B2B SaaS or higher education
- Hybrid working: a mix of home and office-based work
- Full training and ongoing development
- Opportunity to work with a supportive and collaborative team
- Exposure to a growing software environment and customer-led innovation
Cayuse does not accept agency resumes. Please do not forward resumes to our jobs alias or any Cayuse employees. Cayuse is not responsible for any fees related to unsolicited resumes.
Our culture is one of inclusion and belonging where everyone feels respected, treated justly, supported and nourished. We all share responsibility for creating and sustaining a work environment where differences are celebrated and we are empowered to strive for excellence. We're proud to be an equal opportunity employer and actively seek to recruit, develop, and retain a diverse and talented workforce.
EMEA Customer Success Manager in London employer: Cayuse
Contact Detail:
Cayuse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show genuine interest in how you can contribute to their success. Tailor your responses to highlight how your skills align with their goals.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We can’t stress enough how important it is to be comfortable talking about your experiences and how they relate to the role.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace EMEA Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer success shine through! We want to see that you genuinely care about helping customers achieve their goals and that you're excited about the role.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience. Use keywords from the job description to show us that you understand what we're looking for in a Customer Success Manager.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded sentences. Make it easy for us to see your skills and experiences at a glance!
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you can ensure that your application reaches us without any hiccups, and you'll be one step closer to joining our fantastic team!
How to prepare for a job interview at Cayuse
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success. Understand key metrics like customer engagement and retention, and be ready to discuss how you can help clients maximise their investment in the software. This shows your passion for client success and your analytical mindset.
✨Build Rapport with Real Examples
During the interview, share specific examples of how you've built strong relationships with customers in the past. Talk about how you’ve handled difficult conversations or resolved issues. This will demonstrate your empathy and problem-solving skills, which are crucial for a Customer Success Manager.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might even want to prepare a brief presentation on a relevant topic to showcase your presentation skills. This will help you stand out as someone who can effectively guide discussions and foster understanding.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer success and how they measure client satisfaction. This not only shows your interest in the role but also your proactive nature in wanting to understand how you can contribute to their goals.
