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- Tasks: Support EMEA customers in maximising their software investment and ensuring a positive experience.
- Company: Join Cayuse, a leader in empowering scientific research with innovative technology.
- Benefits: Hybrid working, full training, ongoing development, and a collaborative team environment.
- Why this job: Make a real impact on customer success in a growing software environment.
- Qualifications: 2 years of customer experience with strong communication and problem-solving skills.
- Other info: Inclusive culture that celebrates diversity and fosters excellence.
The predicted salary is between 28800 - 48000 £ per year.
The exciting world of scientific research is fueled by people with a passion for solving complex problems. At Cayuse, we are committed to our customers’ success by empowering organizations to conduct globally connected research that advances their impact on science, discovery and society. We build on that commitment with proven, integrated and easy-to-use technology that delivers exceptional value, and world class service and support that accelerates outcomes.
We are seeking an enthusiastic and customer-focused individual to join our Customer Success team. As an Entry-Level Customer Success Manager, you will support our EMEA software customers in achieving maximum value from their investment and ensuring a positive customer experience. As a regional customer success manager, you are responsible for the post-sale customer experience, providing best practice guidance, and managing proactive touchpoints to support account health. Your work will directly impact customer adoption, engagement, and retention.
Responsibilities:- Serve as a primary point of contact for existing customers
- Establish rapport quickly and build strong working relationships with customers to understand their goals and ensure they see value from our software
- Maintain consistent engagement, regularly checking in with customers and providing value in each interaction
- Handle difficult conversations professionally by addressing concerns and objections constructively, seeking mutually beneficial solutions
- Respond to customer queries promptly and coordinate with internal teams to resolve issues
- Liaise with Customer Support, Engineers, Product and Technical Teams to streamline issue resolutions
- Drive participation in marketing initiatives and encourage customers to provide testimonials or participate in case studies
- Monitor customer usage and identify opportunities to improve engagement and satisfaction
- Assist with renewals, working in collaboration with sales, ensuring customer needs are met and expectations are managed
- Maintain accurate records and notes within the CRM and customer management tools
- Strong customer empathy and passion for client success
- Skilled at guiding discussions and fostering shared understanding
- Analytical and process-oriented with excellent presentation skills
- Proactive problem-solving and anticipation of client needs
- Minimum 2 years of customer experience, with excellent verbal and written communication skills, ideally B2B SaaS or higher education
- Hybrid working: a mix of home and office-based work
- Full training and ongoing development
- Opportunity to work with a supportive and collaborative team
- Exposure to a growing software environment and customer-led innovation
Cayuse does not accept agency resumes. Please do not forward resumes to our jobs alias or any Cayuse employees. Cayuse is not responsible for any fees related to unsolicited resumes. Our culture is one of inclusion and belonging where everyone feels respected, treated justly, supported and nourished. We all share responsibility for creating and sustaining a work environment where differences are celebrated and we are empowered to strive for excellence. We’re proud to be an equal opportunity employer and actively seek to recruit, develop, and retain a diverse and talented workforce.
EMEA Customer Success Manager employer: Cayuse
Contact Detail:
Cayuse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Cayuse on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role.
✨Tip Number 2
Prepare for the interview by understanding Cayuse's products and how they impact customer success. Show us that you’re not just interested in the role, but also passionate about helping customers achieve their goals with our software.
✨Tip Number 3
Practice your communication skills! Since this role is all about building relationships, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team!
We think you need these skills to ace EMEA Customer Success Manager
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer success and scientific research! Share any relevant experiences or projects that highlight your passion for solving complex problems and helping customers achieve their goals.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how you can bring value to our team, so don’t be shy about showcasing your relevant expertise!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to understand your qualifications and fit for the role.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application gets to the right people quickly and efficiently. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at Cayuse
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success management. Understand key concepts like customer engagement, retention strategies, and how to measure customer satisfaction. This will help you speak confidently about how you can contribute to the team.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or improved their experience. Highlight your analytical skills and how you anticipate client needs, as this is crucial for a role focused on customer success.
✨Build Rapport with Interviewers
During the interview, focus on establishing a connection with your interviewers. Use active listening and ask insightful questions about their customer success strategies. This shows your enthusiasm for the role and your ability to build strong relationships, which is key in this position.
✨Demonstrate Your Communication Skills
Since excellent verbal and written communication is essential for this role, practice articulating your thoughts clearly and concisely. You might even want to prepare a brief presentation on a relevant topic to showcase your presentation skills and ability to convey information effectively.
