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- Tasks: Provide safeguarding and security services in supported housing environments.
- Company: Not-for-profit organisation dedicated to supporting vulnerable individuals.
- Benefits: Earn £12.71 per hour with flexible zero-hour contract and pension scheme.
- Why this job: Make a real difference while gaining valuable experience in a rewarding role.
- Qualifications: Strong communication skills and understanding of diverse backgrounds required.
- Other info: Night shifts, training opportunities, and a supportive work environment.
The predicted salary is between 10 - 16 £ per hour.
Our client is a not-for-profit organisation providing safeguarding, security and support services within supported housing for young people and vulnerable adults. Their services operate 24 hours a day, 365 days a year, and play a vital role in keeping residents safe and secure.
Due to the nature of the service and ongoing demand, our client is looking to expand their bank Concierge team to provide flexible, ad-hoc cover, primarily during night-time hours.
What's in it for you?
- £12.71 per hour
- Zero-hour (bank) contract with flexible working
- Company pension scheme with employer contribution
- Development, training and qualification opportunities
- Access to an Employee Assistance Programme (EAP)
- Occupational Health and Wellbeing support
What will your role look like?
As a Concierge Officer, you will provide safeguarding and security services within supported housing environments. You will work with residents from a wide range of backgrounds, including young people and vulnerable adults with complex needs.
Key responsibilities include:
- Safeguarding residents by monitoring access to buildings, patrolling properties and monitoring CCTV
- Identifying safeguarding risks and taking appropriate action, including liaising with managers and emergency services
- Working within services accommodating residents with mental health needs, complex needs and challenging or anti-social behaviour (including lone working)
- Producing detailed written shift reports
- Carrying out health and safety checks and reporting or addressing concerns
- Providing both static concierge cover and a roving concierge service across multiple locations
- Participating in training and development as directed
- Promoting equality, diversity and inclusion in all aspects of the role
- Maintaining confidentiality and adhering to all policies and procedures
Please note:
- The role is primarily night-based (12-hour shifts, weekdays and weekends)
- Lone working is required
- Bank staff must be willing to cover shifts at short notice
- Uniform must be worn and punctual attendance is essential
- An additional allowance is payable to drivers of the roving Concierge car
Are you the right person for the job?
The successful candidate will demonstrate:
- A non-judgemental approach towards service users from diverse backgrounds
- Understanding of the challenges faced by vulnerable people, including mental health issues, substance misuse and anti-social behaviour
- Confidence to challenge inappropriate behaviour and make quick, reasoned decisions
- Good understanding of health and safety in shared residential environments
- Strong communication skills and the ability to build professional relationships
- A good standard of written English, with the ability to produce detailed reports
- Ability to maintain professional boundaries
- Basic IT skills, including Microsoft Word and email
- Ability to work alone and make decisions without direct supervision
- A resilient, calm and solution-focused approach
- A full UK driving licence is desirable but not essential
- You must hold a valid SIA licence (Door Supervisor and CCTV Monitoring) or be willing to undertake training to obtain this
To safeguard residents and colleagues, the successful candidate will be subject to employment checks, including satisfactory references and an enhanced DBS check.
What's next? It's easy! Click "APPLY" now! We can't wait to hear from you!
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Concierge Officer (BANK) in Croydon employer: CAYSH
Contact Detail:
CAYSH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge Officer (BANK) in Croydon
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the supported housing sector. A personal recommendation can go a long way in landing that Concierge Officer role.
✨Tip Number 2
Prepare for the interview by researching the organisation and understanding their values. Be ready to discuss how your experience aligns with their mission of safeguarding and supporting vulnerable individuals.
✨Tip Number 3
Showcase your soft skills during the interview! As a Concierge Officer, you'll need to demonstrate empathy, resilience, and strong communication. Share examples from your past where you've successfully navigated challenging situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Concierge Officer (BANK) in Croydon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Concierge Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Writing Skills: Since you'll need to produce detailed reports, it's crucial to demonstrate your written English skills in your application. Keep it clear, concise, and professional – this is your chance to shine!
Highlight Relevant Experience: If you've worked with vulnerable people or in security roles before, make sure to mention it! We want to see how your past experiences can contribute to our mission of safeguarding residents.
Apply Through Our Website: Don't forget to apply through our website! It's the easiest way for us to receive your application and ensures you're considered for the role. We can't wait to hear from you!
How to prepare for a job interview at CAYSH
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Concierge Officer. Familiarise yourself with safeguarding practices, health and safety protocols, and the specific needs of vulnerable residents. This knowledge will help you answer questions confidently and demonstrate your commitment to the role.
✨Showcase Your Communication Skills
As a Concierge Officer, strong communication is key. Prepare examples of how you've effectively communicated in challenging situations or built relationships with diverse individuals. Practising these scenarios can help you articulate your experiences clearly during the interview.
✨Demonstrate Your Problem-Solving Abilities
Expect questions about how you would handle specific challenges, such as dealing with anti-social behaviour or safeguarding risks. Think of real-life examples where you've successfully resolved issues, and be ready to discuss your thought process and decision-making skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the organisation's approach to supporting vulnerable residents or their training opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
