At a Glance
- Tasks: Welcome guests with a smile and provide exceptional service in our F&B outlets.
- Company: Join the vibrant team at St Ermin’s Hotel, a top-rated hospitality employer.
- Benefits: Enjoy a great salary, health care plan, and exclusive discounts at Marriott hotels.
- Other info: Flexible shifts, dynamic environment, and opportunities for personal growth.
- Why this job: Be part of a fun, energetic culture while creating unforgettable guest experiences.
- Qualifications: No specific qualifications required, just a passion for hospitality and people.
The predicted salary is between 24000 - 30000 € per year.
We are looking for a brilliant Host/Hostess to join the team here at St Ermin’s Hotel. It will cover 5 days a week, covering 3 breakfast shifts and 2 dinner shifts on average. Looking after our people is all that we care about. We are a London living wage, Workplace Mental health-chartered Employer and consistently voted as one of the Best Places to Work in Hospitality. When you join us, you will become a vital member of our team, supporting us in delivering breath-taking hospitality to our guests and creating a workplace that becomes a role model to others.
What do you get in Return?
- Great salary and service charge – The more we make, the more you make!
- Fun, Love & Energy – Not just a slogan, it’s just who we are.
- The best staff canteen in London! – Breakfast, Lunch & Dinner.
- Range of benefits including Medicash Health Care Cash Plan (24/7 GP available for you and your household), financial advice, exclusive retail and restaurant discounts, and more.
- Worldwide discounts for you, friends, and family in all the Marriott hotel brands.
- An opportunity to experience and collect great memories that will last with you forever.
As a Host/Hostess, you will ensure to warmly welcome guests as they arrive at F&B outlets, ensuring each guest has a great first impression while embracing and displaying the St Ermin’s culture of Fun, Love and Energy.
What will you be doing?
- Meet and greet every guest on arrival, smiling and using their name, whilst providing exceptional service and hospitality.
- Engage in conversation with guests and, when possible, find out how they are enjoying their stay at the hotel. Feedback any positive/constructive feedback to one of the F&B managers.
- Be able to work with and manage bookings through our online booking system: Bookatable, Sevenrooms, and our website.
- Proceed bookings and pass all the accurate information to guests.
- Update daily the F&B forecast.
- Contact and respond to emails/phone calls from guests.
- Print daily bookings for managers and chefs.
- Print menus and be the main point of contact between outlets.
- Complete the stationary order for all the outlets.
- Taking into account the individual guest’s needs, serving guests in any F&B outlet in a warm, friendly and efficient manner.
- Ensure that all preparation duties are carried out to the outlet standard on applicable shifts.
- Ensure that all areas are correctly set up and that they are clean, in accordance with the schedule, including stations, fridges and cupboards.
You will have to be eligible to work in the UK to be considered for the role.
F&B Hostess in London employer: Caxton Restaurant
St Ermin’s Hotel is an exceptional employer that prioritises the well-being and growth of its team members. With a commitment to the London living wage, a vibrant work culture filled with fun, love, and energy, and a range of benefits including health care plans and exclusive discounts, employees are not only rewarded for their hard work but also supported in their personal and professional development. Join us to be part of a workplace that is consistently recognised as one of the best in hospitality, where you can create lasting memories while delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land F&B Hostess in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out their Instagram and see how they embody 'Fun, Love, and Energy'. This will help you connect with them during your chat.
✨Tip Number 2
Practice your warm greetings! As a Host/Hostess, first impressions are everything. Make sure you can confidently introduce yourself and engage guests with a smile.
✨Tip Number 3
Show off your communication skills! Be ready to discuss how you would handle guest feedback and ensure a great experience. They want to see your passion for hospitality!
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, it shows you’re serious about joining the St Ermin’s team and being part of something special.
We think you need these skills to ace F&B Hostess in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the fun, love, and energy you can bring to our team. Don’t be afraid to share a bit about yourself and why you’re excited about this role.
Tailor Your Application:Make sure to tailor your application to the F&B Hostess position. Highlight any relevant experience you have in hospitality and how it aligns with our values. We love seeing candidates who understand what we’re all about!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our amazing team!
How to prepare for a job interview at Caxton Restaurant
✨Know the Company Culture
Before your interview, take some time to understand the culture at St Ermin’s Hotel. They value Fun, Love, and Energy, so think about how you can embody these traits in your responses. Share personal experiences that reflect these values to show you’re a great fit!
✨Practice Your Greeting
As a Host/Hostess, your first impression is crucial. Practice a warm and friendly greeting that includes a smile and the use of the guest's name. This will not only demonstrate your customer service skills but also show that you understand the importance of making guests feel welcome.
✨Familiarise Yourself with Booking Systems
Since managing bookings is part of the role, it’s a good idea to familiarise yourself with systems like Bookatable and Sevenrooms. Even if you haven’t used them before, showing that you’ve done your homework will impress the interviewers and highlight your proactive attitude.
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage in conversation! Ask about their experiences at St Ermin’s and share your thoughts on creating memorable guest experiences. This shows your enthusiasm for the role and your willingness to contribute positively to the team.
