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- Tasks: Join our team as a Desktop Support Engineer, tackling tech challenges and supporting our trading floor.
- Company: Caxton Associates is a global trading firm with a rich history in investment management.
- Benefits: Gain hands-on experience with cutting-edge technology and enjoy a collaborative office environment.
- Why this job: This role offers growth opportunities in tech while working closely with industry leaders.
- Qualifications: 2-3 years of experience in tech support, especially in finance, is required.
- Other info: This is a full-time, in-office position with rotational after-hours support.
The predicted salary is between 36000 - 60000 £ per year.
Desktop Support Engineer
Caxton Associates, London, United Kingdom
Caxton Associates, founded in 1983, is a global trading and investment firm with offices in London, New York, Monaco, Singapore, and Dubai. Caxton Associates’ primary business is to manage client and proprietary capital through global macro hedge fund strategies. Assets are managed via a broad mandate to trade in a variety of global markets and instruments.
About the role:
This role requires strong organisational, technical, and communication skills and a passion for the latest technology. The Desktop Support Engineer will be required to research issues and bring resolution to complex problems.
The working hours are 7:30 AM to 6:00 PM with rotational after-hour support. The role sits as part of a broader team responsible for global desktop support and desktop engineering. This is a 5-day in office role.
The role will provide many learning opportunities such as Office 365 Administration, Exchange Online, MS Teams Administration, Endpoint Management (InTune), Azure, and Active Directory Identity Administration.
Responsibilities:
Support Role:
- Setup all video and audio conference calls among the offices.
- Support, maintain, and troubleshoot hardware and software on the trade floor. Software includes:
- Microsoft Office 365, Adobe Acrobat, Google Chrome
- Trade applications including Bloomberg and X_Trader
- Proprietary developed applications.
Project Role:
- Create packages for automated deployment – globally deploy changes and remove software.
- Create, deploy, and troubleshoot Windows 10 images via MDT/WDS.
- PC migration to the cloud, create software layering packages, set profile settings, and onboard users to Amazon Workspaces.
- Analyse and revamp current group policies.
Requirements:
- Minimum 2 – 3 years of relevant experience, preferably in the banking/financial services industry.
- Experience with Microsoft Windows, Office 365 apps, automated software deployment systems, Bloomberg, trading apps, Microsoft Deployment Toolkit, Windows Deployment Service, workstation patching.
- Strong customer support skills with a focus on delivering high-quality service.
- Strong communication and interpersonal skills and a self-starter.
- Strong collaborative skills with the ability to work effectively in a team-oriented environment.
- Ability to work in a fast-paced, high-pressure work environment.
- A keen eye for detail, a curious mindset, and a willingness to challenge the status quo.
- Displays and operates at the highest degree of ethics and integrity.
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Desktop Support Engineer | London, UK | In-Office employer: Caxton Associates
Contact Detail:
Caxton Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer | London, UK | In-Office
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Microsoft Office 365, Bloomberg, and Windows Deployment Services. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Network with professionals in the banking and financial services industry. Attend local tech meetups or online webinars to connect with individuals who may have insights into Caxton Associates or similar firms.
✨Tip Number 3
Demonstrate your problem-solving skills during interviews by preparing examples of complex issues you've resolved in previous roles. This will showcase your ability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Research Caxton Associates' company culture and values. Tailor your conversations and questions during the interview to reflect your understanding of their mission and how you can contribute to their team.
We think you need these skills to ace Desktop Support Engineer | London, UK | In-Office
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Desktop Support Engineer position at Caxton Associates. Make sure you understand the responsibilities and requirements, especially the technical skills and experience needed.
Tailor Your CV: Customize your CV to highlight relevant experience in desktop support, particularly in the banking or financial services industry. Emphasize your skills with Microsoft Windows, Office 365, and any automated software deployment systems you've used.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and your problem-solving abilities. Mention specific experiences where you've successfully resolved complex issues or provided excellent customer support.
Highlight Team Collaboration: In your application, emphasize your ability to work effectively in a team-oriented environment. Provide examples of how you've collaborated with others to achieve common goals, especially in high-pressure situations.
How to prepare for a job interview at Caxton Associates
✨Show Your Technical Skills
Be prepared to discuss your experience with Microsoft Windows, Office 365, and automated software deployment systems. Highlight specific examples of how you've resolved technical issues in the past.
✨Demonstrate Strong Communication
Since this role involves supporting executives and portfolio managers, practice articulating complex technical concepts in a clear and concise manner. Show that you can communicate effectively with both technical and non-technical stakeholders.
✨Emphasize Customer Support Experience
Share examples of how you've provided high-quality customer support in previous roles. Discuss your approach to troubleshooting and how you ensure client satisfaction, especially in high-pressure situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to walk through how you would handle specific scenarios, such as responding to malware alerts or managing a ticket queue.
