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For Companies At a Glance
- Tasks: Assist customers with queries via phone and email, ensuring efficient communication.
- Company: Cawood is a leader in agricultural analysis with over 30 years of expertise.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Join a supportive team and make a real impact in customer service.
- Qualifications: Previous customer service experience and good organisational skills are essential.
- Other info: A personal means of transport is required due to the semi-rural location.
The predicted salary is between 28800 - 43200 £ per year.
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Join to apply for the Customer Service Assistant role at Cawood
This role is located in Sciantec, within the Cawood Scientific Agriculture Division. With over 30 years’ experience in the agri and aquaculture sectors, Sciantec, part of Cawood Scientific, offers a complete analytical service for feedingstuffs, ingredients, raw materials, compound feed, meals, premixes, and forages. Our expertise in animal feed safety and nutrition, combined with modern testing facilities and broad analytical capacity, enables our ISO 17025 accredited laboratory to deliver specialist services for all associated sectors, including feed mills, pet foods, research and development, and commodities traders. Learn more about Sciantec by clicking here.
Job Description
Key responsibilities include:
- Answering queries from customers via the phone or email professionally and efficiently.
- Responding to customers requests for analysis results, invoices and other general enquiries.
- Updating customer details when requested by the customer or internal team member.
- Booking, and then tracking, couriers to ensure samples are collected on time from customers and sample boxes are returned. Ensuring all courier and sample paperwork is accurate.
- Working alongside the Customer Services Manager and Accounts to submit invoices, purchase order numbers and reports.
- Receiving and distributing the post, whilst also ensuring the external post is franked.
- Build and maintain good working relationships with team members.
- Assisting with storage and collection of samples from the laboratory.
- Accurately inputting information from other companies to ensure the production of certificates.
- Creation of forage packs to be sent to customers for their return of samples to the laboratory for analysis.
- Greeting new and existing customers and building relationships to develop the business.
Requirements For The Role
- Previous experience in a customer service and office environment
- Excellent organisational skills, including organising own workload
- Good Microsoft Office skills including Word, Excel and Outlook.
- Transport – Due to our semi-rural location, a personal means of transport will be essential.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Customer Service Assistant employer: Cawood
Contact Detail:
Cawood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the agricultural and aquaculture sectors, especially focusing on customer service roles within these industries. Understanding the specific terminology and processes will help you communicate more effectively during interviews.
✨Tip Number 2
Practice your phone and email communication skills. Since the role involves answering queries and responding to requests, being able to convey information clearly and professionally is crucial. Consider role-playing scenarios with a friend to build confidence.
✨Tip Number 3
Highlight your organisational skills by preparing examples of how you've managed workloads or prioritised tasks in previous roles. This will demonstrate your ability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Research Cawood and its Sciantec division to understand their services and values. Being knowledgeable about the company will not only impress during the interview but also help you tailor your responses to align with their mission.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with what Cawood is looking for in a Customer Service Assistant.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous customer service experience. Use bullet points to detail your achievements and responsibilities in past roles, particularly those that relate to the tasks mentioned in the job description.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer queries or managed workloads in previous positions, demonstrating your organisational skills and ability to build relationships.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Assistant role.
How to prepare for a job interview at Cawood
✨Know the Company
Before your interview, take some time to research Cawood and its Sciantec division. Understanding their services in the agri and aquaculture sectors will help you answer questions more effectively and show your genuine interest in the role.
✨Demonstrate Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Be ready to discuss how you've handled queries, resolved issues, and built relationships with customers in a professional manner.
✨Organisational Skills Matter
Since the role requires excellent organisational skills, think of specific instances where you successfully managed your workload or improved processes. This will demonstrate your ability to handle multiple tasks efficiently.
✨Familiarise Yourself with Microsoft Office
As good Microsoft Office skills are essential for this position, brush up on your knowledge of Word, Excel, and Outlook. Be prepared to discuss how you've used these tools in past roles to enhance productivity.
