At a Glance
- Tasks: Assist customers via phone and email, manage queries, and track courier samples.
- Company: Join a dynamic team focused on delivering exceptional customer service in a supportive environment.
- Benefits: Enjoy flexible working hours and opportunities for personal growth and development.
- Other info: A personal means of transport is required due to our semi-rural location.
- Why this job: Be part of a friendly team that values relationships and makes a real impact on customer satisfaction.
- Qualifications: Previous customer service experience and good organisational skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
This role is located in Sciantec, within the Cawood Scientific Agriculture Division. With over 30 years’ experience in the agri and aquaculture sectors, Sciantec, part of Cawood Scientific, offers a complete analytical service for feedingstuffs, ingredients, raw materials, compound feed, meals, premixes, and forages. Our expertise in animal feed safety and nutrition, combined with modern testing facilities and broad analytical capacity, enables our ISO 17025 accredited laboratory to deliver specialist services for all associated sectors, including feed mills, pet foods, research and development, and commodities traders. Learn more about Sciantec by clicking here.
Job Description:
Key responsibilities include:
· Answering queries from customers via the phone or email professionally and efficiently.
· Responding to customers requests for analysis results, invoices and other general enquiries.
· Updating customer details when requested by the customer or internal team member.
· Booking, and then tracking, couriers to ensure samples are collected on time from customers and sample boxes are returned. Ensuring all courier and sample paperwork is accurate.
· Working alongside the Customer Services Manager and Accounts to submit invoices, purchase order numbers and reports.
· Receiving and distributing the post, whilst also ensuring the external post is franked.
· Build and maintain good working relationships with team members.
· Assisting with storage and collection of samples from the laboratory.
- Accurately inputting information from other companies to ensure the production of certificates.
- Creation of forage packs to be sent to customers for their return of samples to the laboratory for analysis.
- Greeting new and existing customers and building relationships to develop the business.
Requirements for the role:
· Previous experience in a customer service and office environment
· Excellent organisational skills, including organising own workload
· Good Microsoft Office skills including Word, Excel and Outlook.
· Transport - Due to our semi-rural location, a personal means of transport will be essential.
Customer Service Assistant in Selby employer: Cawood Scientific
Cawood is an exceptional employer, offering a dynamic and collaborative work environment where employees can thrive in their careers. With a strong focus on personal and professional growth, the company provides ample opportunities for development within the expanding animal health sector, backed by robust scientific expertise. Joining Cawood means being part of a values-driven culture that prioritises long-term relationships with customers and fosters a sense of ownership and curiosity among its team members.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Selby
✨Tip Number 1
Familiarise yourself with our company and the services we offer. Understanding our customer base and the types of queries they might have will help you stand out during the interview process.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be answering customer queries, being able to convey information clearly and professionally is key.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed workloads or prioritised tasks in previous roles. This will demonstrate your ability to handle the responsibilities of the position.
✨Tip Number 4
If you have experience with Microsoft Office, particularly Excel, be ready to discuss specific tasks you've completed using these tools. Highlighting your proficiency can give you an edge in the selection process.
We think you need these skills to ace Customer Service Assistant in Selby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and office environments. Emphasise your organisational skills and proficiency in Microsoft Office, as these are key requirements for the role.
Craft a Strong Cover Letter:In your cover letter, address how your previous experiences align with the responsibilities listed in the job description. Mention specific examples of how you've efficiently handled customer queries or managed workloads in the past.
Showcase Communication Skills:Since the role involves answering queries via phone and email, demonstrate your communication skills in your application. Use clear and professional language, and consider including a brief example of a successful customer interaction.
Highlight Relationship Building:The job requires building good working relationships with team members and customers. Include any relevant experiences where you successfully developed relationships in a professional setting, showcasing your interpersonal skills.
How to prepare for a job interview at Cawood Scientific
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Share specific examples of how you've handled customer queries and resolved issues efficiently, as this will demonstrate your capability to excel in the role.
✨Demonstrate Organisational Skills
Since the job requires excellent organisational skills, prepare to discuss how you manage your workload. You could mention tools or methods you use to stay organised, such as prioritising tasks or using digital calendars.
✨Familiarise Yourself with Microsoft Office
Brush up on your Microsoft Office skills, particularly Word, Excel, and Outlook. Be ready to discuss how you've used these tools in past roles, as proficiency in them is essential for the position.
✨Build Rapport with the Interviewer
During the interview, focus on building a good rapport with the interviewer. Smile, maintain eye contact, and engage in friendly conversation. This will reflect your ability to build relationships with customers and team members.
