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- Tasks: Provide top-notch IT support and troubleshoot cloud-based systems in a dynamic environment.
- Company: Join CAVU, a forward-thinking company transforming airport travel experiences.
- Benefits: Enjoy 25 days holiday, flexible work options, and a supportive culture for growth.
- Why this job: Make a real impact in tech while enjoying flexibility and career progression opportunities.
- Qualifications: 1-3 years of IT support experience with a passion for problem-solving and collaboration.
- Other info: Be part of a diverse team committed to innovation and employee well-being.
The predicted salary is between 30000 - 40000 £ per year.
This role is near fully remote, offering high flexibility. On estimate, you may expect to be in the office once a month. This is a great opportunity for an IT Support Analyst that has 1 - 3 years experience looking to move towards a more progressive IT Support role.
About CAVU: For airports, for partners, for people. We are CAVU. At CAVU, our purpose is to find new and better ways to make airport travel seamless and enjoyable for everybody. Every day is an opportunity to create better travel experiences. Our solutions make travel smoother for passengers and more profitable for our clients and partners. We provide an environment where you can create, innovate, and help transform airport travel.
The role:
- Act as the first line of functional and platform-specific support for multiple booking engine systems within a cloud-native AWS environment.
- Monitor and triage platform issues, ensuring timely investigation, resolution, and root cause analysis.
- Work collaboratively with Engineering, QE teams, and all essential stakeholders within CAVU to elevate and track issues through to resolution.
- Maintain and update technical documentation, support knowledge base, and runbooks.
- Participate in incident reviews and contribute to post-mortem processes and continuous improvement plans.
- Identify trends and propose automation opportunities or enhancements to reduce support overhead and improve platform reliability.
- Provide regular status updates and performance metrics to internal stakeholders.
Skills Required:
- Strong analytical and troubleshooting skills within complex, distributed platforms.
- Solid understanding of cloud-based platforms, especially AWS services (e.g., EC2, S3, Lambda, RDS, CloudWatch).
- Ideally, some experience with monitoring and logging tools (e.g., Datadog, Splunk).
- Familiarity with API protocols (JSON), request/response patterns, and API testing tools (e.g., Postman).
- Comfortable working with version control tools (e.g., Git) and ticketing systems (e.g. ServiceNow, Jira).
- Excellent communication skills and ability to translate technical information for non-technical stakeholders.
At CAVU, we value employee progression - in this role, you may be able to progress into various parts of our business including Software Development, Data, Delivery etc.
The Perks:
- 25 days holiday, increasing with service (up to 28)
- Option to buy up to 10 extra days + 4 flexible bank holidays
- 10% company pension
- On-site gym
- A range of flexible benefits and discounts, including up to 50% off CAVU products such as Escape Lounges and Airport Parking
- Rail and retail discounts
- 2 paid volunteering days per year
- Access to health & wellbeing events, ID&E activities, and learning opportunities
- Formal and informal development options, including mentoring programmes and learning grants
- Enhanced parental leave (T&Cs apply)
Interview Process:
- Recruiter Screen (approx. 15 minutes) – We’ll cover your experience, motivations, and role fit
- Skills & Competency Interview
- Values Interview
Equal Opportunities & Reasonable Adjustments: We’re building something brilliant at CAVU: a diverse team of people who reflect the global customer base that we serve. We’re proudly part of MAG and together we’re on a mission to be number one in our industries. What matters most is what you bring. We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know.
IT Support Analyst in Manchester employer: CAVU
Contact Detail:
CAVU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already at CAVU. A friendly chat can give you insights and maybe even a referral.
✨Tip Number 2
Prepare for your interviews by brushing up on your AWS knowledge and troubleshooting skills. Practice explaining complex tech concepts in simple terms – it’ll impress the non-techies!
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss past experiences where you identified trends or proposed improvements. We love candidates who think outside the box.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re all about making the process smooth for you.
We think you need these skills to ace IT Support Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight your relevant experience, especially with cloud platforms like AWS, and any troubleshooting skills you've got. We want to see how you can bring your unique strengths to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role at CAVU and how your skills align with our mission. Keep it conversational and let your personality come through – we love authenticity!
Showcase Your Technical Skills: In your application, don’t forget to mention your familiarity with tools like Git, Jira, or any monitoring software. Even if you don’t have hands-on experience with AWS, showing that you understand the basics will definitely catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company culture. Let’s make this journey together!
How to prepare for a job interview at CAVU
✨Know Your Tech
Make sure you brush up on your understanding of cloud-based platforms, especially AWS services. Even if you haven't worked directly with them, being able to discuss how they function and their benefits will show that you're proactive and knowledgeable.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in the past. Think about specific instances where your analytical skills made a difference. This will help demonstrate your troubleshooting abilities and how you can add value to the team.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since you'll be working with non-technical stakeholders, being able to translate jargon into everyday language is crucial. This skill can set you apart from other candidates.
✨Be Ready for Collaboration
CAVU values teamwork, so be prepared to discuss how you've worked with others in previous roles. Highlight any experiences where you collaborated with engineering or quality assurance teams to resolve issues, as this will align with their emphasis on collective problem-solving.