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- Tasks: Provide top-notch IT support for cloud-based booking systems and troubleshoot platform issues.
- Company: Join CAVU, a forward-thinking company transforming airport travel experiences.
- Benefits: Enjoy 25 days holiday, flexible work options, and a range of perks including gym access.
- Why this job: Make a real impact in a dynamic environment while growing your tech skills.
- Qualifications: 1-3 years IT support experience and a solid understanding of cloud platforms.
- Other info: Great career progression opportunities into software development and data roles.
The predicted salary is between 28800 - 43200 £ per year.
This role is near fully remote, offering high flexibility. On estimate, you may expect to be in the office once a month. This is a great opportunity for an IT Support Analyst that has 1 - 3 years experience in the traditional Windows stack, to move towards a more progressive, completely cloud-focused Support role.
About CAVU: For airports, for partners, for people. We are CAVU. At CAVU, our purpose is to find new and better ways to make airport travel seamless and enjoyable for everybody - from the smallest ideas to the biggest transformations. Every day is an opportunity to create better travel experiences.
What's the role?
- Act as the first line of functional and platform-specific support for multiple booking engine systems within a cloud-native AWS environment.
- Monitor and triage platform issues, ensuring timely investigation, resolution, and root cause analysis.
- Work collaboratively with Engineering, QE teams as well all essential stakeholders within CAVU to escalate and track issues through to resolution.
- Maintain and update technical documentation, support knowledge base, and runbooks.
- Participate in incident reviews and contribute to post-mortem processes and continuous improvement plans.
- Identify trends and propose automation opportunities or enhancements to reduce support overhead and improve platform reliability.
- Provide regular status updates and performance metrics to internal stakeholders.
Skills required:
- Strong analytical and troubleshooting skills within complex, distributed platforms.
- Solid understanding of cloud-based platforms, especially AWS services (e.g., EC2, S3, Lambda, RDS, CloudWatch) - you don't need to have practical experience with AWS, only an understanding.
- Experience with monitoring and logging tools (e.g., Datadog, Splunk).
- Familiarity with API protocols (JSON), request/response patterns, and API testing tools (e.g., Postman).
- Comfortable working with version control tools (e.g., Git) and ticketing systems (e.g. ServiceNow, Jira).
- Excellent communication skills and ability to translate technical information for non-technical stakeholders.
At CAVU, we value employee progression - in this role, you may be able to progress into various parts of our business including Software Development, Data, Delivery etc.
The Perks:
- 25 days holiday, increasing with service (up to 28)
- Option to buy up to 10 extra days + 4 flexible bank holidays
- 10% company pension
- Annual bonus scheme
- On-site gym
- MediCash scheme
- A range of flexible benefits and discounts, including up to 50% off CAVU products such as Escape Lounges and Airport Parking
- Rail and retail discounts
- 2 paid volunteering days per year
- Access to health & wellbeing events, ID&E activities, and learning opportunities
- Formal and informal development options, including mentoring programmes and learning grants
- Enhanced parental leave (T&Cs apply)
The Interview Process:
- Recruiter Screen (approx. 15 minutes) – We'll cover your experience, motivations, and role fit
- Skills & Competency Interview
- Values Interview
We're building something brilliant at CAVU: a diverse team of People who reflect the global customer base that we serve. We're proudly part of MAG and together we're on a mission to be number one in our industries, and that takes talent in all its forms. With so many exciting roles across businesses, there's space for your unique strengths to shine.
Whether this is your first role or your next big step, we want to hear from you – even if you don't think you tick every box. What matters most is what you bring.
We're proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We're committed to helping you perform at your best.
At MAG and CAVU, every journey matters. Our Colleague Communities play a big part in that: Women's Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.
Information Technology Support Analyst in Manchester employer: CAVU
Contact Detail:
CAVU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already at CAVU. A friendly chat can give you insights and maybe even a referral!
✨Tip Number 2
Prepare for your interview by brushing up on your AWS knowledge. Even if you haven't used it practically, showing you understand the basics can really impress.
✨Tip Number 3
Practice your troubleshooting skills with real-world scenarios. Think about how you'd handle common IT issues and be ready to share your thought process during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at CAVU.
We think you need these skills to ace Information Technology Support Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience with cloud platforms and any relevant tools you've used. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for IT support and how you can contribute to making airport travel seamless. Let us know why you're excited about joining CAVU!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We love candidates who can think critically and propose innovative solutions, especially in a cloud environment.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at CAVU
✨Know Your Tech
Make sure you brush up on your knowledge of cloud-based platforms, especially AWS services like EC2 and S3. Even if you haven't worked with them directly, understanding their functionalities will show that you're proactive and ready to learn.
✨Show Off Your Troubleshooting Skills
Prepare to discuss specific examples where you've successfully resolved technical issues. Highlight your analytical skills and how you approach problem-solving in complex environments. This will demonstrate your capability as a first line of support.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You'll likely need to translate tech jargon for non-technical stakeholders, so being able to communicate effectively is key. Consider role-playing with a friend to refine this skill.
✨Be Ready to Collaborate
CAVU values teamwork, so be prepared to discuss how you've worked with others in past roles. Think about times when you collaborated with engineering or quality assurance teams to resolve issues, and be ready to share those experiences.
