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- Tasks: Provide exceptional customer service to holidaymakers and business travellers across the globe.
- Company: Join CAVU, a leading player in the aviation industry focused on seamless travel experiences.
- Benefits: Enjoy 25 days holiday, flexible benefits, and a company pension scheme.
- Why this job: Be part of a dynamic team that makes travel enjoyable for passengers worldwide.
- Qualifications: Customer service experience and excellent communication skills are preferred.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Customer Service Agent role at CAVU. We are CAVU, formed from the union of MAGO, MAG USA and our network of direct-to-consumer brands, driving market leading passenger spend for airports across the world. Our solutions make travel more seamless and enjoyable for passengers and more profitable for our clients and partners.
The Team: As our successful Sales Agent, you will join the Customer Team and report directly to the Sales Team Manager.
The Role: As a Customer Service Agent, you will play a crucial role within our dedicated team working hard to provide great customer service to all our customers across the world, holidaymakers and business travellers alike from over 40 countries! Your job will be to help customers get their questions answered and any issues resolved, from complex challenges to everyday queries. You will take ownership of these queries and requirements whilst liaising internally and externally to gain solutions.
- Respond to customer inquiries via phone, email, live chat, and social media platforms with a high level of professionalism, empathy, and patience.
- Address customer concerns, answer product-related questions, and resolve issues in a timely and effective manner.
- Take ownership of customer issues and follow through to ensure satisfactory resolution.
- Escalate complex or unresolved issues to the appropriate department while maintaining ownership and communication with the customer.
- Develop a comprehensive understanding of our products/services to offer accurate information and solutions to customers.
- Gather customer feedback, suggestions, and complaints to relay valuable insights to the management team.
- Collaborate with the team to identify areas for improvement and contribute to enhancing our customer experience.
- Maintain detailed records of customer interactions, inquiries, complaints, and actions taken to ensure a seamless handover of cases to other teams, if necessary.
- Manage and respond to payment disputes, including the efficient handling of chargebacks, by liaising with customers and financial institutions to resolve issues and ensure accurate and timely processing of administrative tasks related to chargeback cases.
About You: Proven experience in a customer service or sales support role preferred. Excellent communication skills, both verbal and written, with a persuasive and empathetic approach. Strong problem-solving skills with a solution-oriented mindset. Be able to work independently with minimal supervision. Proficiency in using customer support software and CRM systems. Customer-focused attitude and a passion for delivering exceptional service.
The Perks: 25 Days Holiday, increasing 1 day per year with service (up to 28 days). Option to buy up to 10 more days annual leave, plus 4 flexible bank holidays. 10% Company Pension. Annual Bonus Scheme. On-site Gym. MediCash Scheme. A host of flexible benefits & discounts – including up to 50% off CAVU products such as Escape Lounges and Airport Parking. Rail and retail discounts. 2 paid volunteering days per year. Access to internal events calendar including wellbeing and ID&E activities. Formal and informal development opportunities, including mentoring and learning grants. Enhanced parental leave (T&Cs apply).
At CAVU, Inclusion, Diversity & Equity are at the heart of who we are. We’re proud to be an equal opportunities employer and we celebrate individuality. If you’re excited about this role but don’t tick every box, please still apply — we’d love to hear from you. We’re also committed to providing reasonable accommodations for individuals with disabilities throughout the recruitment process.
Are you ready to reach new heights? Apply now to join CAVU.
Customer Service Agent in Manchester employer: CAVU
Contact Detail:
CAVU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent in Manchester
✨Tip Number 1
Get to know CAVU and its services inside out! Familiarise yourself with their products and customer service approach. This way, when you get that interview, you can show off your knowledge and passion for creating seamless travel experiences.
✨Tip Number 2
Practice your communication skills! Whether it’s through mock interviews or chatting with friends, being able to express yourself clearly and empathetically is key in customer service roles. Remember, it’s all about connecting with people!
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn to gain insights about the company culture and what they look for in a Customer Service Agent. Plus, it could give you a leg up in the application process!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining a team that values exceptional customer service and teamwork. Let’s reach new heights together!
We think you need these skills to ace Customer Service Agent in Manchester
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping customers. Share examples of how you've gone above and beyond to resolve issues or make someone's day better. We love candidates who genuinely care about providing exceptional service!
Tailor Your Application: Make sure to customise your application to highlight relevant experience that matches the Customer Service Agent role. Use keywords from the job description to show that you understand what we're looking for. This helps us see how you fit into our CAVU mindset!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see your skills and experiences that align with the role – we want to get to know you quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the CAVU team. We can’t wait to hear from you!
How to prepare for a job interview at CAVU
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of CAVU's services and products. Familiarise yourself with their customer service approach and think about how you can contribute to creating seamless travel experiences.
✨Showcase Your Communication Skills
As a Customer Service Agent, communication is key. Practice articulating your thoughts clearly and empathetically. Prepare examples of how you've effectively resolved customer issues in the past, highlighting your problem-solving skills.
✨Demonstrate Ownership
CAVU values taking ownership of customer queries. Be ready to discuss times when you took charge of a situation, followed through on resolutions, and ensured customer satisfaction. This will show your commitment to excellent service.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about team dynamics, how feedback is gathered from customers, or what success looks like in this role. This shows your genuine interest in contributing to the team.
