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- Tasks: Join our team as a Hospitality Host, providing top-notch service at Edinburgh Airport lounges.
- Company: CAVU is a leading airport hospitality provider, enhancing travel experiences worldwide.
- Benefits: Enjoy free parking, discounts, career development, and meals on duty!
- Why this job: Be part of a dynamic team creating memorable travel experiences in a vibrant environment.
- Qualifications: Must be 18+, with hospitality experience and a passion for customer service.
- Other info: Flexible shifts available; perfect for students looking to earn while gaining valuable experience.
Company description: CAVU
We currently have an exciting opportunity to join our Hospitality Team here at Edinburgh Airport. We operate the unique brands Escape Lounge and 1903 Lounge where passengers can relax and enjoy our hospitality service before they board their flights. We pride ourselves on giving our guests a first-class experience and we are now seeking customer focused individuals to join our team.
Principal Accountabilities include:
- Provide a meet and greet service to users of the Lounges, dealing courteously and efficiently to ensure a world class level of customer service.
- Ensure Lounge facilities are maintained to a high standard and consistently presented in line with the Standards of Operations, carrying out the required Daily, Weekly and Monthly standards check.
- Deal with and report on any discrepancies, together with recommendations for solution.
- Ensure accurate records are maintained of all Lounge customers including consolidators, direct bookings and airline customers.
- Maintain a database of all bookings.
- Update and suggest improvements to the computer records to encompass new and extended business.
- Take monies (credit/debit cards and cash) for direct bookings either by telephone or on the day of travel and reconcile all monies taken.
- Prepare and serve alcoholic and non-alcoholic beverages in accordance with the product directions and in accordance with the alcohol licence.
- Assist with clearing and organising the lounge ensuring a high standard of hygiene in the preparation, service and guest areas.
- Maintain stock levels, date and rotation and replenish food and beverage buffet service in the lounge.
- Dispose of waste, including recycling, in the appropriate manner and if required to remove it to the designated location.
- Provide assisted service to guests during their stay with business services including fax, computer access and printing.
- Perform back of house duties when catering staff members are not present or are busy.
- Work flexibly to the rota, typically shifts are confirmed at least two weeks in advance.
What will make you successful in the role?
- A solid background in hospitality and service sectors, with a proven track record of high-end delivery.
- A team player with an absolute first-class approach to customer service.
- Experienced in and with demonstrable examples of flexibility across long trading days.
- Numerical and analytical skills to process and interrogate data in order to provide performance information to deliver on budgets.
- Computer literate on mainstream PC applications including Microsoft Office.
- Experience of working on own initiative, capable of building solid and beneficial relationships both internally and externally.
- Experience of working in a similar hospitality/lounge setting would be beneficial.
- Willing to work on a flexible basis as the hours of operation for the Lounge are 03.30am - 10.30pm.
Please note you must be a minimum of 18 years old to comply with our alcohol service policy. You will be required to work a range of shifts. Early shifts can start as early as 3.30am and late shifts can finish as late as 10.30pm. Our Lounges are open 7 days a week.
Benefits:
- Free on-site parking whilst on duty.
- Free Airport parking when you go on holiday (subject to availability and pre-booking).
- Access to our employee rewards portal with discounts and savings.
- 24-hour Employee Assistance Programme.
- MAG Pension scheme which doubles your contribution.
- Discounts on public transport to work.
- Discounts on MAG products such as Airport Hospitality Lounges and holiday parking at our Airports.
- On-site discounts and heavily discounted staff shop.
- Fantastic career development opportunities.
- Tax free Airside shopping in our departure lounge.
- Meals on duty.
- Uniform provided.
How do I apply?
Please submit your up-to-date CV and a covering letter via our website detailing how you meet the role criteria. Advert will close once sufficient applications are received.
Hospitality Host in Edinburgh employer: CAVU
Contact Detail:
CAVU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Host in Edinburgh
✨Tip Number 1
Familiarise yourself with CAVU's unique brands like Escape Lounge and 1903 Lounge. Understanding their services and customer experience will help you demonstrate your enthusiasm and knowledge during any interviews.
✨Tip Number 2
Highlight your previous experience in hospitality, especially in high-end settings. Be ready to share specific examples of how you've delivered exceptional customer service, as this is crucial for the role.
✨Tip Number 3
Prepare to discuss your flexibility regarding shift patterns. Since the lounges operate early and late, showing that you're adaptable and willing to work varied hours will make you a more attractive candidate.
✨Tip Number 4
Brush up on your numerical and analytical skills. Being able to process data and provide performance information is key, so be prepared to discuss how you've used these skills in past roles.
We think you need these skills to ace Hospitality Host in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Use specific examples that demonstrate your ability to provide high-end service, as this is crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention how your skills align with the job requirements, particularly your experience in a similar hospitality setting.
Showcase Flexibility: Since the role requires flexibility in working hours, emphasise your willingness to work early mornings and late shifts. Provide examples of past experiences where you successfully adapted to varying schedules.
Highlight Teamwork and Initiative: CAVU values team players who can also work independently. Include examples in your application that showcase your ability to collaborate effectively with others while also taking initiative when needed.
How to prepare for a job interview at CAVU
✨Showcase Your Customer Service Skills
As a Hospitality Host, your ability to provide exceptional customer service is crucial. Prepare specific examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to delivering a first-class experience.
✨Familiarise Yourself with the Company
Research CAVU and its unique offerings, such as the Escape Lounge and 1903 Lounge. Understanding their brand and values will help you align your answers with what they are looking for in a candidate, showing that you are genuinely interested in the role.
✨Demonstrate Flexibility and Teamwork
The role requires flexibility across long trading days. Be ready to discuss how you've adapted to changing schedules or worked effectively within a team. Highlight any experiences that showcase your ability to collaborate and support your colleagues.
✨Prepare for Practical Scenarios
You may be asked to handle hypothetical situations during the interview, such as dealing with difficult customers or managing lounge operations. Think through potential scenarios and how you would respond, focusing on maintaining high standards of service and hygiene.
