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- Tasks: Lead the Airport Hospitality Team, managing operations and ensuring top-notch service.
- Company: CAVU enhances travel experiences at airports with innovative solutions and a commitment to excellence.
- Benefits: Enjoy discounts, meals on duty, career growth, and a supportive work environment.
- Why this job: Join a dynamic team in a fast-paced environment, making travel enjoyable for passengers.
- Qualifications: Experience in hospitality management, strong leadership skills, and food hygiene knowledge preferred.
- Other info: Diversity and inclusion are core values; we welcome applicants from all backgrounds.
The predicted salary is between 25700 - 30400 £ per year.
Based at Edinburgh Airport
Permanent contract
37.5 Hours per week
£30,796.54 per annum
Why CAVU?
For airports, for partners, for people. We are CAVU. Formed from the union of MAGO, MAG USA and our network of direct-to-consumer brands - who together drive market leading passenger spend for airports across the world - we have combined our resources to address evolving passenger needs today and exceed them as we move forward into tomorrow. From our revenue accelerating single platform technology, Propel, through to our world class hospitality venues including Hangar, 1903, Proof65 and Escape Lounges - our solutions make travel more seamless and enjoyable for passengers and more profitable for our clients and partners.
Our name is taken from the aviation, meteorology term, 'Ceiling and Visibility Unlimited', which designates the perfect flying condition. More than just a name, CAVU is our mindset. It represents all that we stand for. Our proud aviation heritage, our drive to push boundaries, and the very essence of what we do: creating seamless, enjoyable travel experiences for airport passengers.
The role
We are currently recruiting for Duty Managers to join our Airport Hospitality Team. Duties will include:
- Being the point of escalation, as the senior manager on site, for any complaints within the lounge.
- Responsible for ensuring the requirements for food hygiene are implemented and instilled in the team.
- Responsible for all operational requirements including, (but not exhaustive), appropriate staffing levels against business volume, deployment of team members, appropriate rotation of staff to ensure skill maintenance, table/customer planning, reception processes, daily banking including investigations following discrepancies.
- Working with the Kitchen Manager and responsible for efficient stock ordering, stock control, invoicing and ensuring receipt of deliveries are managed and recorded daily in line with MAG policy.
- Accountable for the legislative requirements of the lounge/F&B area, including Health & Safety, food hygiene and serving of alcohol.
- Responsible for the correct handling of waste in line with Lounge and airport requirements.
- To assist with the preparing of staff rotas, timesheets and absence administration.
- Responsible for any other reasonable requests as designated by management.
What will make you successful in the role?
- A solid background in the hospitality sector, with a proven track record.
- Experience of managing catering teams either in house or via contracted providers.
- Successfully managed budgets, capable of prioritising spend, driving profit and identifying cost efficiencies.
- Computer literacy on mainstream PC applications including Microsoft office.
- Ability to lead, inspire and motivate a diverse team with fairness and empathy, having courageous performance discussions as appropriate.
- Able to create a culture of results within a high pressured environment through a strong team spirit & is highly organised in working style, prioritising, scheduling and delegating with skill.
- Takes ownership, is committed to achieving growth by creating a culture of innovation commitment and engagement.
- Food Hygiene level 3 or above would be an advantage.
- Know the key principles of risk assessment and how to identify, plan for and minimise risks to the service and operation.
Benefits:
- Access to our employee rewards portal with discounts and savings.
- 24hour Employee Assistance Programme.
- MAG Pension scheme which doubles your contribution.
- Fantastic career development opportunities - We are the UK's largest Airport Operator!
- Tax free Airside shopping in our departure lounge.
- Meals on duty.
How do I apply?
Please submit your up-to date CV and a covering letter detailing how you meet the role criteria.
Equal Opportunities & Reasonable Adjustments
At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds. We're also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups. As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.
Our Colleague Resource Groups include: Women's Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity.
Duty Manager - Edinburgh Airport employer: CAVU
Contact Detail:
CAVU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Edinburgh Airport
✨Tip Number 1
Familiarise yourself with CAVU's values and mission. Understanding their commitment to creating seamless travel experiences will help you align your answers during the interview, showcasing how your background in hospitality fits into their vision.
✨Tip Number 2
Highlight your experience in managing catering teams and budgets. Be prepared to discuss specific examples of how you've driven profit and identified cost efficiencies in previous roles, as this is crucial for the Duty Manager position.
✨Tip Number 3
Demonstrate your leadership skills by preparing examples of how you've inspired and motivated diverse teams in high-pressure environments. This will show that you can create a strong team spirit, which is essential for success in this role.
✨Tip Number 4
Brush up on your knowledge of food hygiene and health & safety regulations. Being able to discuss these topics confidently will not only impress your interviewers but also show that you're committed to maintaining high standards in the lounge.
We think you need these skills to ace Duty Manager - Edinburgh Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality sector, particularly any roles where you've managed teams or budgets. Use specific examples that demonstrate your ability to lead and inspire a diverse team.
Craft a Compelling Cover Letter: In your cover letter, clearly outline how your background aligns with the responsibilities of the Duty Manager role. Mention your experience with food hygiene, risk assessment, and operational management to show you meet the criteria.
Showcase Your Leadership Skills: Emphasise your leadership style in both your CV and cover letter. Provide examples of how you've motivated teams in high-pressure environments and how you've handled performance discussions with fairness and empathy.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a managerial position.
How to prepare for a job interview at CAVU
✨Showcase Your Hospitality Experience
Make sure to highlight your background in the hospitality sector during the interview. Discuss specific examples of how you've successfully managed catering teams and handled operational challenges, as this will demonstrate your suitability for the Duty Manager role.
✨Demonstrate Leadership Skills
Prepare to talk about your leadership style and how you inspire and motivate diverse teams. Share instances where you've had courageous performance discussions and how you've created a strong team spirit in high-pressure environments.
✨Understand Food Hygiene and Safety Regulations
Familiarise yourself with food hygiene standards and health and safety regulations relevant to the role. If you have a Food Hygiene Level 3 certification, be sure to mention it, as it could give you an edge over other candidates.
✨Be Ready to Discuss Budget Management
Since managing budgets is a key part of the role, prepare to discuss your experience with prioritising spending and identifying cost efficiencies. Providing concrete examples of how you've driven profit in previous roles will strengthen your case.
