At a Glance
- Tasks: Lead customer engagement strategies and craft data-driven campaigns to enhance travel experiences.
- Company: CAVU, a forward-thinking company transforming airport travel for everyone.
- Benefits: 25 days holiday, flexible benefits, discounts, and learning opportunities.
- Other info: Join a diverse team that values inclusion and supports your growth.
- Why this job: Make a real impact in a creative, fast-paced environment focused on innovation.
- Qualifications: Experience in CRM management, strong data analysis skills, and a passion for customer experience.
The predicted salary is between 28800 - 48000 £ per year.
Join to apply for the CRM Manager role at CAVU
Join to apply for the CRM Manager role at CAVU
For airports, for partners, for people. We are CAVU.
At CAVU our purpose is to find new and better ways to make airport travel seamless and enjoyable for everybody. From the smallest ideas to the biggest changes. Every day here is about creating better travel experiences.
From our revenue-accelerating single platform technology, Propel, through to our world-class hospitality venues including 1903 and Escape Lounges – our solutions make travel more seamless and enjoyable for passengers, and more profitable for our clients and partners.
We know that to bring your best ideas, you need the space to think, the right support, and the freedom to be your true, authentic self. Whether you’re working from our offices, from home, in a lounge, or out on the road, we provide the environment to create, innovate, and transform airport
travel.
If you’re looking for a career where you can make a real impact, bring new ideas to life, and push boundaries, then CAVU is the place for you.
Together, we can reach new heights. Together, we are CAVU.
What’s the role?
We're looking for a CRM Manager to join our growing marketing team, helping to lead and shape our customer engagement strategies across our AMEA and EMEA brands.
You’ll be at the heart of crafting and delivering personalised, data-driven multi-channel campaigns (email, SMS and beyond), with the goal of enhancing customer experience, improving loyalty, and driving commercial performance. Working closely with internal stakeholders, you’ll continuously optimise journeys, test new ideas, and bring innovation into everything you do — all while driving key engagement metrics like open rate, retention, and customer lifetime value.
This is an exciting opportunity to join a fast-moving team that thrives on creativity, collaboration, and delivering real results.
About You
You’re a motivated CRM professional who understands the value of strong customer relationships — and knows how to build them. You have proven experience designing and running CRM campaigns end-to-end, with the ability to interpret data, optimise performance, and keep your eye on the bigger picture.
You’ll bring:
- Proven experience in a CRM Manager (or similar) role
- Deep understanding of CRM principles and tools
- Strong data analysis and segmentation skills
- A creative and results-driven mindset
- Excellent communication and collaboration skills
- The ability to manage multiple projects in a fast- paced environment
- A passion for continually improving the customer experience
If you’re excited by the opportunity to play a key role in shaping customer journeys and helping us build lasting relationships with our customers — we’d love
to hear from you.
The Perks
- 25 Days Holiday (increasing with service to 28), plus 4 flexible bank holidays
- Option to buy up to 10 extra days annual leave
- 10% Company Pension
- Annual Bonus Scheme
- Flexible Benefits & Discounts – including up to 50% off CAVU products like Escape Lounges and Airport Parking Rail and retail discounts
- 2 Paid volunteering days per year
- Access to our internal events calendar – including wellbeing and ID&E activities
- Learning & development opportunities – including a mentoring programme and learning grants
- Enhanced parental leave (T&Cs apply)
The Interview Process
- Recruiter screen – a 15-minute chat to learn about your experience, goals, and what you're looking for in your next role.
- Skills & Competency interview – focused on the technical side of the role
ID&E at CAVU
At CAVU, inclusion, diversity and equity matter deeply to us. We want CAVU to be a place where everyone feels welcome and supported, and we’re proud to be an equal opportunities employer.
Research shows some people are less likely to apply unless they meet every single requirement – especially women. If you’re excited about this role but your experience doesn’t perfectly align with every bullet point, we still encourage you to apply.
We’d love to hear from you.
We also want to ensure anyone with a disability feels supported throughout the interview process – if you need adjustments, please let us know.
Are you ready to reach new heights?
Apply via the link.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
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Job function
Other
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Industries
Airlines and Aviation
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CRM Manager in Manchester employer: CAVU
CAVU is an excellent employer, offering a dynamic work environment at Manchester Airport where innovation meets collaboration. Employees benefit from a strong focus on professional growth, extensive holiday incentives, and a robust pension scheme, all while being part of a team that values strategic financial insight and stakeholder engagement.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Manager in Manchester
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for CAVU and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like CAVU are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with CAVU on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at CAVU. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace CRM Manager in Manchester
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit CAVU. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of CAVU:Show us that you’ve done your homework! In your application, briefly mention what you admire about CAVU’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at CAVU
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at CAVU will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At CAVU, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
