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- Tasks: Lead customer engagement strategies and craft data-driven campaigns to enhance travel experiences.
- Company: CAVU, a forward-thinking company transforming airport travel for everyone.
- Benefits: 25 days holiday, flexible benefits, discounts, and learning opportunities.
- Why this job: Make a real impact in a creative, fast-paced environment focused on innovation.
- Qualifications: Experience in CRM management, strong data analysis skills, and a passion for customer experience.
- Other info: Join a diverse team that values inclusion and supports your growth.
The predicted salary is between 28800 - 48000 £ per year.
Join to apply for the CRM Manager role at CAVU
Join to apply for the CRM Manager role at CAVU
For airports, for partners, for people. We are CAVU.
At CAVU our purpose is to find new and better ways to make airport travel seamless and enjoyable for everybody. From the smallest ideas to the biggest changes. Every day here is about creating better travel experiences.
From our revenue-accelerating single platform technology, Propel, through to our world-class hospitality venues including 1903 and Escape Lounges – our solutions make travel more seamless and enjoyable for passengers, and more profitable for our clients and partners.
We know that to bring your best ideas, you need the space to think, the right support, and the freedom to be your true, authentic self. Whether you’re working from our offices, from home, in a lounge, or out on the road, we provide the environment to create, innovate, and transform airport
travel.
If you’re looking for a career where you can make a real impact, bring new ideas to life, and push boundaries, then CAVU is the place for you.
Together, we can reach new heights. Together, we are CAVU.
What’s the role?
We\’re looking for a CRM Manager to join our growing marketing team, helping to lead and shape our customer engagement strategies across our AMEA and EMEA brands.
You’ll be at the heart of crafting and delivering personalised, data-driven multi-channel campaigns (email, SMS and beyond), with the goal of enhancing customer experience, improving loyalty, and driving commercial performance. Working closely with internal stakeholders, you’ll continuously optimise journeys, test new ideas, and bring innovation into everything you do — all while driving key engagement metrics like open rate, retention, and customer lifetime value.
This is an exciting opportunity to join a fast-moving team that thrives on creativity, collaboration, and delivering real results.
About You
You’re a motivated CRM professional who understands the value of strong customer relationships — and knows how to build them. You have proven experience designing and running CRM campaigns end-to-end, with the ability to interpret data, optimise performance, and keep your eye on the bigger picture.
You’ll bring:
- Proven experience in a CRM Manager (or similar) role
- Deep understanding of CRM principles and tools
- Strong data analysis and segmentation skills
- A creative and results-driven mindset
- Excellent communication and collaboration skills
- The ability to manage multiple projects in a fast- paced environment
- A passion for continually improving the customer experience
If you’re excited by the opportunity to play a key role in shaping customer journeys and helping us build lasting relationships with our customers — we’d love
to hear from you.
The Perks
- 25 Days Holiday (increasing with service to 28), plus 4 flexible bank holidays
- Option to buy up to 10 extra days annual leave
- 10% Company Pension
- Annual Bonus Scheme
- Flexible Benefits & Discounts – including up to 50% off CAVU products like Escape Lounges and Airport Parking Rail and retail discounts
- 2 Paid volunteering days per year
- Access to our internal events calendar – including wellbeing and ID&E activities
- Learning & development opportunities – including a mentoring programme and learning grants
- Enhanced parental leave (T&Cs apply)
The Interview Process
- Recruiter screen – a 15-minute chat to learn about your experience, goals, and what you\’re looking for in your next role.
- Skills & Competency interview – focused on the technical side of the role
ID&E at CAVU
At CAVU, inclusion, diversity and equity matter deeply to us. We want CAVU to be a place where everyone feels welcome and supported, and we’re proud to be an equal opportunities employer.
Research shows some people are less likely to apply unless they meet every single requirement – especially women. If you’re excited about this role but your experience doesn’t perfectly align with every bullet point, we still encourage you to apply.
We’d love to hear from you.
We also want to ensure anyone with a disability feels supported throughout the interview process – if you need adjustments, please let us know.
Are you ready to reach new heights?
Apply via the link.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Airlines and Aviation
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CRM Manager employer: CAVU
Contact Detail:
CAVU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current CAVU employees on LinkedIn. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for your interview by researching CAVU's values and recent projects. Show us you’re not just another candidate; demonstrate how your ideas can enhance customer experiences and drive results.
✨Tip Number 3
Practice your pitch! Be ready to explain how your CRM experience aligns with CAVU’s mission. Highlight specific campaigns you've run and the impact they had on customer engagement.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show us you’re genuinely interested in joining the CAVU team.
We think you need these skills to ace CRM Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the CRM Manager role shine through. We want to see how excited you are about enhancing customer experiences and driving engagement. Share specific examples of your past successes in CRM campaigns!
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your relevant experience in designing and running CRM campaigns, and don’t forget to mention your data analysis skills. We love seeing how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for CAVU. Use it to explain how your skills and experiences can contribute to our mission of making airport travel seamless. Keep it engaging and personal – we want to get to know you!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team. We can’t wait to see what you bring to the table!
How to prepare for a job interview at CAVU
✨Know Your CRM Inside Out
Before the interview, brush up on your CRM principles and tools. Be ready to discuss specific campaigns you've managed, focusing on how you used data to drive decisions and improve customer engagement.
✨Showcase Your Creativity
CAVU values innovation, so come prepared with fresh ideas for multi-channel campaigns. Think about how you can enhance customer experiences and be ready to share examples of how you've done this in the past.
✨Prepare for Data Discussions
Since the role involves strong data analysis skills, be ready to talk about how you've interpreted data in previous roles. Bring examples of how your insights led to improved performance metrics like open rates and retention.
✨Emphasise Collaboration Skills
CAVU thrives on teamwork, so highlight your experience working with internal stakeholders. Share stories that demonstrate your ability to manage multiple projects while collaborating effectively with others.