At a Glance
- Tasks: Be the friendly face of our practice, managing patient enquiries and appointments.
- Company: Join a supportive team at Cavendish Medical Practice in Birmingham.
- Benefits: Competitive pay, training opportunities, and a chance to make a difference.
- Other info: Dynamic work environment with a focus on teamwork and patient satisfaction.
- Why this job: Play a vital role in patient care and gain valuable experience in healthcare.
- Qualifications: GCSEs in English and Maths, NHS experience preferred.
The predicted salary is between 22000 - 24000 € per year.
We are seeking a friendly, reliable, and organised individual to join our team as a Receptionist / Care Co-ordinator, based at Cavendish Medical Practice within the Summerfield Primary Care Centre. This vital role is central to the smooth day-to-day operation of the practice and involves being the first point of contact for patients both in person and over the phone.
Reporting to the Practice Manager, the Receptionist works closely with all staff members and interacts with a range of external contacts including patients, their families, training providers, and external contractors.
Main duties of the job
- The successful candidate will be responsible for handling patient enquiries, managing appointments, issuing prescriptions and correspondence, and carrying out a range of essential administrative tasks.
- In addition, they will contribute to clinical support activities such as chaperoning, and assisting with data input to help the practice meet its quality and performance targets.
- Strong communication skills, a commitment to patient confidentiality, and the ability to work well under pressure are key to this role.
- The position requires punctuality as it's an 8am start, empathetic friendly character with polite mannerism and ability to multi-task.
- Compliance and completion of all compulsory training which will be offered, including safeguarding.
- Flexibility, teamwork, and a patient-focused attitude are essential as the care co-ordinator plays a key role in supporting both clinical and administrative teams to deliver high-quality care.
About us
We are located in the Summerfield Primary Care Centre in Winson Green in the West Locality of Birmingham. With 2 GP partners who work closely with the Practice Manager in day-to-day communications and weekly management meetings and a committed team of 15 clinical and non-clinical staff. Our CQC rating is Good.
Job responsibilities
- To assist in the smooth running of the practice by dealing with patients at the front desk, in person and on the phone and by carrying out administrative tasks as advised by line manager.
Person Specification
- Qualifications: GCSE Grade A to C / 4 and above in English and Maths.
- Experience working in NHS, specifically in General Practice.
- Proficient in using EMIS, Docman, ICE, and Accurx systems.
- Skilled in Microsoft Office applications i.e. Word and Excel.
- Depending on experience: National minimum wage or more depending on experience.
Receptionist in Birmingham employer: Cavendish Medical Practice
Cavendish Medical Practice offers a supportive and collaborative work environment where the Receptionist / Care Co-ordinator plays a crucial role in delivering high-quality patient care. Located in the vibrant Summerfield Primary Care Centre in Birmingham, employees benefit from a strong team culture, opportunities for professional development, and a commitment to maintaining a Good CQC rating. With a focus on teamwork and patient satisfaction, this position provides a meaningful opportunity to make a difference in the community while enjoying a flexible and friendly workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Birmingham
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Cavendish Medical Practice. Familiarise yourself with their services and values. This will help you show genuine interest and make a great first impression.
✨Tip Number 2
Practice makes perfect! Prepare for common receptionist interview questions. Think about how you’d handle patient enquiries or manage a busy front desk. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your skills! During the interview, highlight your communication skills and ability to multitask. Share specific examples from your past experiences that demonstrate how you’ve successfully managed similar responsibilities.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional, and it keeps you fresh in their minds!
We think you need these skills to ace Receptionist in Birmingham
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and organised nature in your words.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention your familiarity with NHS practices and any specific systems like EMIS or Microsoft Office that you’ve used before.
Show Your Communication Skills:Since strong communication is key for this role, use clear and concise language in your application. This will demonstrate your ability to communicate effectively, which is super important for a Receptionist.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s easy peasy!
How to prepare for a job interview at Cavendish Medical Practice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist / Care Co-ordinator. Familiarise yourself with the specific tasks mentioned in the job description, like handling patient enquiries and managing appointments. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since strong communication is key for this position, prepare examples of how you've effectively communicated in previous roles. Think about times when you’ve dealt with difficult situations or provided excellent customer service. Practising these scenarios can help you articulate your skills confidently during the interview.
✨Demonstrate Your Organisational Skills
Being organised is crucial for a Receptionist. Bring up instances where you've successfully managed multiple tasks or prioritised effectively under pressure. You might even want to mention any tools or methods you use to stay organised, as this shows you have a proactive approach to your work.
✨Emphasise Teamwork and Flexibility
This role requires a team player who can adapt to changing situations. Be ready to discuss how you've worked collaboratively with others in the past and how you handle unexpected challenges. Highlighting your flexibility and willingness to support both clinical and administrative teams will resonate well with the interviewers.
