At a Glance
- Tasks: Support the management team in delivering high-quality care and ensuring client needs are met.
- Company: A caring organisation dedicated to promoting client welfare and professional practice.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Join a passionate team committed to outstanding care and client safety.
- Why this job: Make a real difference in clients' lives while developing your leadership skills.
- Qualifications: Registered Nurse with NMC registration and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
To support the Registered Nurse Manager, Nominated Individual and the Management team in the day-to-day running of the business. To promote a caring environment for clients through high standards of professional practice which are conducive to the physical, emotional, social, intellectual and spiritual needs of the client. To ensure that each client receives care appropriate to their individual needs. To implement the requirements of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. To adhere to all policies and procedures issued by the company, embedding them into good practice across the organisation.
Principal Responsibilities
- To assist in the day-to-day running of the organisation and to act as the person-in-charge whenever asked to by the Registered Nurse Manager.
- To manage a caseload of clients, taking responsibility for all aspects of their care including daily notes review, auditing, communication with care teams and clients, Risk Assessments, creation and updating of Care Plans.
- To ensure accurate, timely, and compliant clinical documentation and reporting within the electronic systems in place.
- To visit clients in their own homes to assess and monitor, as deemed appropriate.
- To investigate complaints, take appropriate action and report these to the Management team.
- To safeguard clients from abuse and act immediately to report any suspected abuse, following the organisation’s policies and procedures.
- To support the Management team to maintain ISO and CQC registration and to achieve an Outstanding rating at the next inspection.
- To engage in positive working relationships with GPs, hospitals, local agencies and the wider multidisciplinary team, demonstrating compassion and effective communication skills.
- To ensure that clients’ privacy, dignity, choice, independence and safety are actively promoted at all times.
- To conduct staff appraisals and supervisions.
- To collaborate with the bookings team to ensure effective planning and suitable staffing of client cases.
- To coordinate and participate in the orientation and ongoing training of nurses and carers.
Required skills:
- Registered Nurse with current NMC registration
- Thorough knowledge of CQC guidelines
- Excellent written and spoken communication skills, and exceptional attention to detail
- Dedication, compassion and energy
- Reliable, dependable and a team player who is willing to help others
- The ability to show initiative and to have a positive, can-do attitude
Ideally you will:
- Have experience in private health care
- Have experience in the homecare sector
- Have had previous clinical management experience
- Have excellent computer skills
The organisation is committed to safeguarding and promoting the welfare of clients therefore the successful applicant will be required to undertake an enhanced DBS disclosure.
Support Service Manager employer: Cavendish Homecare Professionals
As a Support Service Manager, you will thrive in a nurturing environment that prioritises the well-being of both clients and staff. Our organisation fosters a culture of compassion and professional development, offering ongoing training and opportunities for career advancement while ensuring compliance with the highest standards of care. Located in a community-focused area, we are dedicated to making a meaningful impact on the lives of our clients, making us an exceptional employer for those seeking a rewarding career in healthcare.
Contact Details:
Cavendish Homecare Professionals Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who know about support service roles. A friendly chat can lead to insider info on job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to care management and client support. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for client care during interviews. Share specific examples of how you've made a difference in previous roles. This will help you stand out as someone who truly cares about the well-being of clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Support Service Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Support Service Manager role. We want to see how you can contribute to our caring environment and meet the individual needs of clients.
Showcase Your Communication Skills:Since excellent written and spoken communication is key for this position, ensure your application reflects this. Use clear, concise language and demonstrate your attention to detail in every part of your application.
Highlight Relevant Experience:If you've got experience in private health care or the homecare sector, make it shine! We’re looking for candidates who can bring their clinical management experience to the table, so don’t hold back on sharing those stories.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Cavendish Homecare Professionals
✨Know Your Stuff
Make sure you brush up on the Health and Social Care Act 2008 and CQC guidelines. Being able to discuss these regulations confidently will show that you're serious about compliance and client care.
✨Showcase Your Compassion
Prepare examples of how you've demonstrated compassion and dedication in your previous roles. This is crucial for a Support Service Manager, so think of specific situations where you made a positive impact on clients' lives.
✨Communication is Key
Practice articulating your thoughts clearly and effectively. Since you'll be working with various stakeholders, showcasing your excellent communication skills during the interview will set you apart from other candidates.
✨Be Ready to Discuss Teamwork
Think of instances where you've collaborated with others, especially in a healthcare setting. Highlighting your ability to work as part of a team and support your colleagues will resonate well with the interviewers.
